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ComplaintsforBauser Haus
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought of ten days for the doggy daycare. I was only able to use one of those days. When I showed up to use another day they were closed. There was no way to contact them. The phone message said the number was no longer in service. I would like to be refunded $180.00 for the days I did not use.Business response
04/06/2023
Hello *** ******** -- Just a quick note and confirmation of your refund. We went under construction with very little notice from our landlord. They basically closed us up and I had to hold the mail. I picked up the mail today and found your complaint. Below please find receipt for full refund. And we apologize profusely and hope you and ****** have a wonderful spring!
Best Regards, The BauserHaus Team
-------- Original Message --------
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
2818 Breckenridge Industrial Ct
Saint Louis, MO 63144-2811
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.