ComplaintsforSewer-Oscopy LLC
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Complaint Details
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Initial Complaint
03/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Yes I went through Naca a program to help first time homeowners I got an inspection and this company came out Sewer Oscopy. My basement backed up with water 03/04/2022 . I called plumber and first thing he ask did I have an inspection after he saw what was going on. My heart dropped because I thought they was to tell me if any problems with plumbing system. So now now myself and my older uncle who I told what is happening he said to report them to the BBB cause that's what they was for. I paid 1000. So can you help me to figure out why this company did not/ failed to say any pluming problems. Please help I'm a 1st timer who worked hard for this and had NACA guiding the way so I don't know whats going on.Business response
03/05/2022
Please review the attached report.
We completed this inspection on 11/13/2021 and provided to the Home Inspector, Tony Darr with RiverCities Home Inspection who employed us to perform the inspection. We indicated at that time the lateral was full of "debris" and was "obstructed" and recommended cleaning it. We were never contacted to perform any of that cleaning or re-inspection and based on this complaint it doesn't appear that our recommendations were completed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.