ComplaintsforReal Estate Express a McKissock Company

• Initial Complaint

  05/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Purchased a course last year and have been chasing them for a refund. I asked for refund within 7 days by phone call, which is their preferred method, and never received a refund. The course is misleading, does not have videos and is a defective course as it claims to be written in english but it is not written in english. The sentence structure is very off and not a single sentence makes sense. It's very broken english and I have a masters degree and could not read it. I had to use ****** every time.I need a full refund because I now will have to purchase a different course that is not defective. This is not just my impression but many others that struggled to read this course. I however asked for the refund prior to touching the course but never received it.i then chargebacked on my credit card and they won't respond to them either. The company is too hard to get ahold of and does not honor their own return policy. I need a full refund please.

  

  Business response

  05/26/2022

  Hello,
  
  Thank you for the information regarding ****** Judges complaint. It is our goal to support our students on their journey to achieving their career goals. As you can see from the summary (attached), we attempted to support Simrans requests for a refund and then later an extension of access to the course material. However, ****** didnt follow up with a phone call for a refund since we do not process those requests via email in order to protect sensitive information. Real Estate Express would still gladly provide support for ****** on either request if they call into our student support group.

  Also, attached is a sampling of the course material to demonstrate that the writing style is clear, direct, and in plain-written English.

  If you have any questions or require additional information, please do not hesitate to contact me at ***************************************** or **************. 
  
  Sincerely,
  
  
  ***************************
  Regulatory Compliance Supervisor

  Customer response

  05/26/2022

  Complaint: 17240100
  
  I am rejecting this response because:

  The person responding is being dishonest. I called within the first week for a full refund, I have phone records I can request to prove it. Refund was never processed. Then I emailed and I again called that number, no one answered after an hour of holding.

   

  I can't keep calling a number that wont answer or even after speaking to them, won't process the refund. I need a full refund as the product is defective. There are too many types for any normal person to read this. I have a masters and I could not read it. I asked about videos before starting the course, and they said there were none and that's when I asked for a refund. 

   

  And I called within the first 7 days for refund and refund never came through. The sample she has provided is not the entire course. When you begin getting into the course, you can tell its really bad english. It is so hard to read that I had to ****** every single description. 

   

  Moreover, without making this more complicated. I am requesting that my refund that I requested for within my first week of purchase be processed, as she is claiming she will be happy to do so. So please go ahead and process my refund as requested. Attached are copies of several reviewers claiming they're struggling with the many typos of this course. This site only allows me to send 4 attachments but happy to find more reviews and send them. I'm in the process of purchasing a properly written course.
  
  
  Sincerely,
  
  ****** Judge

  Customer response

  06/08/2022

  06/08/2022: Mediator left a detailed voicemail for the consumer.

  06/08/2022: This company did finally agree to provide me a full refund to satisfy this complaint.
  

• Initial Complaint

  04/29/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I passed my real estate express exam over a week ago on 4/20/22. In order to take the state exam, Real Estate Express must send my test results to PSI, the state exam provider. My results still have not been received by PSI. I have contacted support on 6 different occasions asking if my results were sent and received a different time my results were submitted to PSI every time. When asking support what the issue is I am told to check again in 24-48 hours. Being that I have a limited amount of time to take the state exam, it is imperative that this is resolved. Can you please send in my test results to PSI?

  

  Business response

  04/29/2022

  I have thoroughly investigated this incident. The following paragraph is the details of what I discovered.
  
  Mr. ******* registered for the 75-hour New Jersey Prelicense Course with American School of Real Estate Express on 1/24/2022.  This course was delivered through our synchronous (livestream) delivery method.  Class duration ran from 2/1/2022 through 4/14/2022.   At the conclusion of the livestream course a final exam is required.  Mr. ******* successfully completed his final exam on 4/19/2022.
  
  Mr. ********* education was scheduled to be submitted to PSI (NJ required testing site) on 4/21/2022.  Confirmation was received; however, it does appear there was an error.
  
  Mr. ******* called on the following dates to confirm his education was reported: 4/21/2022, 4/27/2022 and 4/29/2022.
  
  Mr. ********* hours were again reported to PSI on 4/29/2022.  Please see the attached confirmation screen(s).
  
  If you have any questions or require additional information, please do not hesitate to contact me at **************************** or***************  
  
  Sincerely,
  
  ****** ******* ********** ********** **********
  American School of Real Estate Express

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩