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ComplaintsforSubway
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had coupons for Subway that were buy one get one free. I took them into this shop and ordered sandwiches. I presented the coupons at the cash register after she had totaled it up. She said she was not accepting that particular coupon because she is losing money. She did offer a refund, but we would have had to drive back in order to get it. I didn't think that you could take food out of a restaurant and then bring it back in. When I called on this she was very belligerent. I told her I was going to call the BBB and she told me to go ahead.Business response
01/20/2022
We are a franchise business and have decision making opportities that fit our business. We have chosen to not accept the buy one get one free coupon. We have a sign posted right at the counter where the orders are taken. When this customer came to the register to pay, and was told that we were not accepting the the buy one get one get one free coupon. We offered her another coupon that she did not use. She paid and then went away. She called back and I took the call. I told her to bring the sandwiches and the receipt back and I would fully refund her. She did not return.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.