ComplaintsforWebster Groves Ice Arena
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Complaint Details
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Initial Complaint
10/03/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I emailed all the directions at ******* to state in writing that I would like to cancel my membership over the last 2 months and no one will call me or email me back. I was charged again after I requested to cancel our membership. Every time I call, ** sent through to a voicemail. I never signed any contract for this membership plus I requested to close my account, in writing, in August. I want to be refunded for the most recent payment and I want someone to contact me regarding the cancellation.Business response
10/18/2023
The issue has been resolved.Customer response
10/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.