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ComplaintsforBaumgartner Road Storage
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was contacted by the owner of this business because of a review that was left on Google. I did not do the review, but they asked me if I was associated with said person. I asked why and she said they left a star rating and wanted to know why they left what they did. I asked how they got my information in regards to said person and she said "you can find anything on the internet". I asked how she even knew what my relationship was with said person and that it was unprofessional to call me because she found some connection. I am a customer omer at this storage shed and feel like my personal information was used against me when I should have never been contacted about this issue. I told them I was going to file a complaint with BBB and now said owner has tried calling me again multiple times.Business response
10/05/2022
Our business takes google reviews very seriously. As the owner I research each and everyone of the google reviews. I want to know what the thoughts and comments are behind the google review if they are positive or negative. I want to know how I can make the customer's experience better if there is a concern. The information that was obtained to determine who this person was and how they were affiliated with one of our tenants was obtained from Facebook which is a public social media platform. There was no personal information used against this tenant.Customer response
10/06/2022
Complaint: ********
I am rejecting this response because:They did use this information against me. Because they ended up calling me and sending me an email saying they were going to terminate my contract. I asked for a copy of my contract, and in it it said they could terminate if I breach the contract in any way, or they deemed it necessary. I have sent emails back in regards to this, asking for an explanation, and I still have yet to receive anything back. I did nothing to them as a business, so them terminating my contract seems like retaliation.
Sincerely,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.