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Find a Location

Palm Beach Tan has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Palm Beach Tan

      9921 Watson Rd Saint Louis, MO 63126-1826

    • Palm Beach Tan

      6105 Mid Rivers Mall Dr, Weldon Spring, MO 63304

    • Palm Beach Tan

      1715 Clarkson Rd Chesterfield, MO 63017

    • Palm Beach Tan

      12412 Olive Blvd Creve Coeur, MO 63141-6392

    • Palm Beach Tan

      122 Four Seasons Shopping Ctr Chesterfield, MO 63017-3104

    Business ProfileforPalm Beach Tan

    Tanning Salons
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Palm Beach Tan has 23 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Palm Beach Tan

        9921 Watson Rd Saint Louis, MO 63126-1826

      • Palm Beach Tan

        6105 Mid Rivers Mall Dr, Weldon Spring, MO 63304

      • Palm Beach Tan

        1715 Clarkson Rd Chesterfield, MO 63017

      • Palm Beach Tan

        12412 Olive Blvd Creve Coeur, MO 63141-6392

      • Palm Beach Tan

        122 Four Seasons Shopping Ctr Chesterfield, MO 63017-3104

      Location of This Business
      9921 Watson Rd, Saint Louis, MO 63126-1826
      BBB File Opened:
      4/20/2004
      Years in Business:
      32
      Business Started:
      4/29/1992
      Business Started Locally:
      4/29/1992
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pacific Beach Tan
      Business Management
      • David Johnson, Owner
      Contact Information

      Principal

      • David Johnson, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/06/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I told the employee that I wanted to pay month to month when I signed up for their Gold Package. She said I HAD to do an ACH.She told me my account would be auto debited on the 1st of each month. I asked if I could bring in a different card at that time because the auto debit wouldn't go through on the card that I used to purchase the package. She told me that would be fine & I could bring in any card I want. She said I got a $25 credit towards tanning lotion. I asked which ****** she'd recommend to help me achieve my tan fastest because I was getting married in 2 weeks. She chose the lotion, which I used for my 1st session.Before coming in for my 2nd session on May 1 I used the lotion at home first that the employee gave me. I dealt with the manager. She told me that I couldn't use a different card because the deadline to make changes was May 25 & that my account would be red flagged resulting in a $10 fee. Although I was upset by initiqlly being given the wrong information I asked to tan that day. She asked which ****** I had & when I showed her she said that was NOT a tanning accelerator it's a tan extender & using that prior to tanning will block my pores so I would not get any color. I asked if I could exchange it. She said that I couldn't because I used the lotion I was given. (Lotion I was TOLD would help me tan faster)When I went back to *************** checked me in again. I went into bed 2 again. It WASN'T EVEN CLEANED AFTER THE LAST PERSON! I pointed it out to the manager who said that the bed was dirty because someone must've used a lotion that wasn't approved for indoor tanning. The bed was clearly dirty with sweat and lotion from the last person.The upper part of both arms and both b****** are still pastey white and haven't received ANY color! And you can see where the tan line starts on both sides of my neck because the sides of my neck didn't get any color either! Now I don't have money left to go elsewhere so they can fix my tan before my wedding.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Katarina Y

      1 star

      02/24/2024

      Its unfortunate its come to this -I was told that I had to cancel my membership in person. Thats fine, totally get it. They assured me that I could go to my nearest one - since I had moved to TN, my nearest one was 2 hrs away in **********, **. Again, perfectly fine. Before driving to ********** I called them and they stated the opposite. It has to be the one I signed up with. So I drove 5 hrs to Stl to cancel it in person, because I was not allowed to cancel over the phone. They were adamant that I had to sign paperwork to cancel. I arrived, and told me it was already canceled. They made me drive 5 hours for nothing.The people of this company dont communicate with each other (they are high school employees who dont know their own policies). I wasted 5 hrs even though none of them notified me it was already cancelled. My advice - Im sure this company has other great locations with a more competent staff, as this one just reflects poor business operations. Id go to another location, or stay away from memberships here.You can go to BBB and read the reviews to understand more about their lack of worth ethic.Now, *** had to contact corporate (finally found it, because they refused to give it to me - illegal), and Ill have to ensure they understand the laziness that ensued.Stay away - they work off commission with lotions, they dont actually care about their customers. If my card is charged tomorrow, Im going to have to result to even more serious measures. It shouldnt be this difficult to cancel a membership for something as simple **********.

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