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ComplaintsforJuvilex Communications LLC
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Complaint Details
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Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The place I reside uses an outside company for wifi for the entire residency. The company has little to no social media or website. They have failed to provide service for nearly 2 weeks and have repeatedly been stating that it won't be fixed until the following week. Now I will have to wait an additional week to have my wifi fixed in my residence, but that's not even a guarantee as I was previously told two other dates a technician was to come to my house but never did. I am a college student and my residency is 10 minutes off of campus. I prefer to be at home so having wifi is essential to my academic career. This company's inadequacy is hindering my education experience.Business response
09/29/2021
We take these issues very seriously and we have a pending repair ticket assigned for this person. Due to the impact of COVID, we have had limited resources available for dispatch in order to complete these one-off repairs. We are working with the managing company in resolving infrastructure issues that affect internet on the property (ie fiber cables being damaged/severed due to landscaping, etc). The next available repair for this person is scheduled for Oct 4th. We are trying to fix the root of the problem so that these issues do not occur in the future. Furthermore, we have a working website where users can reach out to us via phone or email (provided on website).Customer response
09/29/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.