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Complaint Details
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Initial Complaint
07/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In the beginning of June 2023, I brought my car in for my strut to get mounted in the car on the back right. While they were soldering the piece on, my car caught fire. The passenger seat, door and floor were all set aflame. The repairman told me about it, but did not give me a receipt, I was not able to see the car and he said that he would repair it. I got the car back around the middle of June to be met with a grey seat and a black door that was painted to color match my car. I wanted the same exact door and seat and promised he would, but this is what I was met with. I told him I would like this corrected and he said after the holiday (July 4th 2023) and took pictures of the vehicle. Further more they have added seat covers to color match, but that doesn**;t quite do what I need it to do. He has yet to replace like he promised and when I have brought this up to him he says "oh, well, its just an old car". It may be old, but I paid it myself and it has been my reliable machine. The floor was never addressed outside of a little cleaning. It still shows the burn marks.Business response
08/12/2024
Please see attachment for business response.
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Contact Information
1435 N 13th St
Saint Louis, MO 63106-4424
Business hours
Today,7:30 AM - 4:00 PM
MMonday | 7:30 AM - 4:00 PM |
---|---|
TTuesday | 7:30 AM - 4:00 PM |
WWednesday | 7:30 AM - 4:00 PM |
ThThursday | 7:30 AM - 4:00 PM |
FFriday | 7:30 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.