ComplaintsforRapid Response Towing and Transport LLC
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 24, 2024 rapid response transport picked up my vehicle which was a 2002 Ford expedition to bring it to me to my location which was approximately 20 miles when the vehicle showed up in my driveway. It was a tow truck with the back up in the air in the front tires on the ground, this is a 4 x 4 as he was pulling into my driveway or should I say backing into my driveway? I noticed smoke coming from the front end after the vehicle was put in place I walked around and seen that the whole driver side area by the tire was smoking really bad and I asked him why it was smoking. He says I don’t know upon that. He said well it looks like you have a bad rotor caliper. I said that cannot be because they are brand new and I have the old ones stilland they were replaced he says well then I don’t know then put my vehicle in the driveway. The hubcap fell off because it was melted so bad. This is very upsetting and I’m sure that they will not make it right as a mom of special needs children who need to get to school ect I’m stuck now I’m not rich and barley make it now I’m out of a Vehicle that’s much neededBusiness response
05/14/2024
The vehicle was already damaged. She is trying to get a free repair.Initial Complaint
12/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My SUV 4wheel drive was towed with wrong truck. Should have towed with flat bed because of being 4 wheel drive. He had e- brake engaged and it wasn't properly put into neutral. Because of this Mt drive shift fell out and damaged transmission, transfer case and both yokes. He knew it needed tow due to improper u-joints installed. He refuses to accept responsibility. So I have to file small claims civil suit. The mechanic shop **** ** ** ***** *******. ***** the mechanic witnessed the improper towing of suv. The driver never even asked were to put suv He just dropped and left. The mechanic called me right away to inform me of the damages of suv due to improper towingBusiness response
01/18/2022
His vehicle was damaged when we arrived to tow. He told us that before we arrived to tow the vehicle.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.