Business ProfileforBuild-A-Bear Workshop, Inc.

I ordered a bear back in September of last year. Everything was fine at first, I was excited to get my bear. A shipping label was created and waiting to be delivered. The tracking information says that they are preparing my order to get it shipped. I checked several times the shipment website to see if theres was any updates with the tracking details, but the package was still in the warehouse where the shipping label was created, I tried to contact build a bear via email and they told me to wait 40 days to get a new awnser, I waited the 40 days and got anything from them. I called the customer service because I got any update of my shipment. But they told me that my order was not in the system because is been more than 90 days since I placed it, meaning that they would not help me with my shippement issue. They told they cannot refund me in that case. The tracking number of my order still says that they are preparing my package since September of last year. The order never got lost because they never shipped it, is still in a warehouse sitting and accumulating dust somewhere in the other side of the world. Im very frustrated by this company. I hope to get a solution any time soon.