Business ProfileforHeart 2 Heart Transportation LLC

I do not believe this company should not be transporting minors. I wish I had read the reviews before I let my minor get a job at six flags. Six flags use to use a different bus company, when my older child work there and this company would come and take some kids for a lesser price. But now I see they have the contract. This is really unfortunate. They are not professional at all. The are more concerned with money than the safety of your child. They will leave your minor in ****** **. And not answer their phone. Will not care how that minor gets home and if the minor gets home at all. They take no responsibility for the minors they transport. The company should not be able to work with minors.

Every company appreciates feedback from its customers. We take every concern seriously. We use this information to improve our business practices. We realize there will be disputes and disagreements on how things occur when incidents happen; however our policies and procedures are clearly stated and established. Thusly, there are times when we have to agree to disagree. We use recording devices to confirm all of the information used to make our decisions. We have been providing this service well over five years with a great track record. Life is about choices, and unfortunately some choices are met with accountability that have very real consequences; yet they teach valuable life lessons. Since we are one of many services that provide transportation to Eureka, we always encourage clients to seek other options. If you choose to ride with us however, we will adhere to our policies and procedures to ensure that everyone is respected and safely transported. Additionally, not only did we respond to your concern, but we did the investigation and there was safety measures in place despite your accusations. Further, when individuals refuse to listen to reason and only concerns themselves with placing blame, as opposed to attempting reasonable resolutions, it is hard to continue any type of conversation. As always, we wish you and your daughter well in your future transportation endeavors.