Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I called them 3 times and they will be down to tuckpoint the rest of my chimney. The owner came and said they will finish my chimney for $100. I have called them several times and they have yet to respond or call me back. I have seen them in my neighborhood many times. They told me that the will be to my home a couple of times and they never showed up when the said they were. He did not keep his word.
Business response
11/17/2022
Yes, we told her that we would come back and do the extra work for an additional $100. which has nothing to do with the original work performed. we will get back there when we have time to do the additional work which has nothing to do with the original work.Initial Complaint
08/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contracted Andre Tuckpointing to repair my front steps on September 24, 2021. I paid $416. Shortly after the repair was completed in September, I noticed excess concrete had been left around the bottom step. I contacted the company asking them to clean this up, and was told that someone would be out to finish the job. This was never done. In March of 2022, the stairs began to disintegrate. I noticed cracks forming and chunks of concrete coming off the stairs. I contacted the company asking them to repair the cracks and finish the cleanup requested in September. I was promised they would come out and do it, but the work/repair remains undone. I contacted them multiple times each month beginning in March of 2022, leaving several messages, which remained unanswered. When I did get ahold of my contact at the company on August 2, 2022, I was told they would be out within the week to do the repairs. As of today, August 11, 2022, the job and repairs remain unfinished.Business response
08/26/2022
We have gone back and repaired the steps. We did this job over a year ago which has no warranty. we told this gentleman that this is not a permanent fix due to it being a ground surface.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.