ComplaintsforMidwest Autoplex

• Initial Complaint

  04/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Was sold on a garage queen ***** Turned out be everything but a garage queenrusted out body which I had to fixI would not recommend this dealership. Buyer be very awarenothing is as it seems in writing

  

  Business response

  04/18/2024

  Please be advised that our company did sell this used vehicle to **** (Buyer) but ask that this complaint be dismissed without merit because buyer knowingly elected to buy a *************************************************************************** addition to the following reasons:
  

  Buyer contacted me about a floor board/pan hole and asked if I would buy repair parts and ship to his address.  I declined as the Jeep was sold AS-IS No Dealer Warranty.
  ***** elected to buy said vehicle without performing adequate due diligence on his part to ensure he would be happy with the Jeep. ***** also declined a pre purchase inspection by his mechanic despite it being offered on the Federal Buyers Guide 
  Seller is unaware of any alleged preexisting defects prior to sale. 
  ***** received and acknowledged by his signature all pertinent disclosures on the Federal Buyers Guide which lists major defects that *** occur in used motor vehicles, Rusted Through (floor boards) FRAME CRACKS and SUSPENSION DAMAGE, etc
  

  Buyer received and acknowledged by his signature the Purchase Order and following terms of sale:

  Buyer (I/we) accepts property "As-Is, Where-Is" with all faults, defects or damage, No guarantees expressed or implied, No Dealer Warranty, No returns, No refunds, No implied condition or usage and sale is final.  I/We accept all responsibility for the description, condition, structural, mechanical or otherwise of the above mentioned vehicle, I/we have chosen to purchase from ***************************** d/b/a/ Midwest Autoplex and UBID SUV, *** (seller(s)). I/we have personally driven and have checked the frame, structural and mechanical condition of said vehicle, and I/we are satisfied with the results.  I/we promise to solely accept responsibility of the vehicles condition and promise not to hold anyone else responsible for my/our decision.  I/we will not hold seller(s) responsible for the vehicles description, frame, structural and mechanical condition or usage.  

  Furthermore Buyer signed a Hold Harmless Agreement with the following terms of sale:

  I (we) are purchasing the above mentioned vehicle "As-Is, Where-Is" No guarantees expressed or implied, No Dealer Warranty, no returns, no implied condition or usage, vehicle *** be subject to accident, total loss, theft history, open safety recalls, odometer discrepancy, altered VIN, biohazard, mold, structural frame damage or voided warranties, waive any 3rd party pre-purchase inspections and waive the optional 3-day return policy for an additional $250 fee, hereby fully and forever releases, hold harmless and discharge ***************************** d/b/a Midwest Autoplex and UBID SUV, ***. 

  Request for reimbursement is denied as seller assumes no responsibility

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In late August we bought a 2004 Honda CRV from Midwest Autoplex. We were told that that the car was in great condition and he had just installed a new AC Compressor. After driving it only 300 miles we started having serious issues. The vehicle was losing/burning large amounts of oil, the engine light went on, and the compressor went out. We took it to 2 different repair shops. One said, the engine was totally shot and we needed to get rid of the car ASAP. The other had a list of repairs nearing $3,000. We called Midwest Autoplex to ask for help or even to make things right by letting us trade it in on another vehicle. (Again, we have owned it 4 months and have put on 300 miles.) The owner said that was nothing he would do for us.

  

  Business response

  12/19/2023

  Customer was provided with a 90day or 4500 miles service contract for unexpected repairs and unfortunately, expired on or about the time problems began  The customer NEVER contacted me about an extended service contract for a fee and voluntarily allowed the service contract to expire. Customer took it to a repair shop that charged them $765 in needless repairs that did not fix the problem and customer is now disputing those charges, however *** at ***** said the Vtech solenoid assembly should be replaced and the first mechanic shop did not replace it but most likely tried to and broke a bolt on the assembly and rather than replace the assembly, replaced some other parts so I think mechanic One, did some damage to the assembly bolts.  ***** said they thought they could resolve the broken bolt and replace the part.  From the research I've seen on this issue, replacing the Vtech solenoid assembly is most commonly the fix assuming the oil level is not low.  Repair shop number One should have checked the oil lever first before throwing parts at the car, because when the customer went back to repair shop #1 about failed repair work, the shop told them the car was low on oil.  From what I discovered on the web was that the first thing you do for a code P2647 is check the oil level, and the second course of action is replace the Vtech solenoid assembly, but neither had been done initially and if repair shop one tried to replace the Vtech solenoid assembly inadvertently broke a mounting bolt to the assembly, and ignored it and simply threw other needless parts on the car.
  
  vehicle was sold AS-IS NO DEALER WARRANTY as noted by customer signature on the Federal Buyers Guide.
  
  Furthermore, customer signed the Purchase Order confirming the following: "Buyer (I/we) accepts property "As-Is, Where-Is" with all faults, defects or damage, No guarantees expressed or implied, No Dealer Warranty, No returns, No refunds, No implied condition or usage and sale is final.  I/We accept all responsibility for the description, condition, structural, mechanical or otherwise of the above mentioned vehicle, I/we have chosen to purchase from ******* ******* d/b/a/ Midwest Autoplex and UBID SUV, Inc (seller(s)). I/we have personally driven and have checked the frame, structural and mechanical condition of said vehicle, and I/we are satisfied with the results.  I/we promise to solely accept responsibility of the vehicles condition and promise not to hold anyone else responsible for my/our decision.  I/we will not hold seller(s) responsible for the vehicles description, frame, structural and mechanical condition or usage.  I/we accept all claims must be enforced under the Federal Arbitration Act, 9 U.S.C. and/or the Missouri Arbitration Act, section 435.350 RSMo.  I/we will not hold seller(s) responsible where a false promise or misrepresentation is made of said vehicle."
  
  Lastly, customer signed a HOLD HARMLESS AGREEMENT confirming the following:  I (we) are purchasing the above mentioned vehicle "As-Is, Where-Is" No guarantees expressed or implied, No Dealer Warranty, no returns, no implied condition or usage, vehicle may be subject to accident, total loss, theft history, open safety recalls, odometer discrepancy, altered VIN, biohazard, mold, structural frame damage or voided warranties, waive any 3rd party pre-purchase inspections and waive the optional 3-day return policy for an additional $250 fee, hereby fully and forever releases, hold harmless and discharge ******* ******* d/b/a Midwest Autoplex and UBID SUV, Inc. and all of its parent, subsidiary and affiliated companies, and all heirs, assigns, employees, administrators, attorneys, officers, directors, successors, related companies, shareholders, representatives, and agents of these entities, who do not admit any liability to the undersigned but expressly deny any liability, from any and all claims, demands, damages, actions, causes of action or suits of any kind or nature whatsoever, and particularly on account of all injuries or damages, known and unknown, which have resulted or may in the future develop from purchasing the above mentioned vehicle. 
  
  For said consideration it is hereby further agreed: that no promise or agreement not herein expressed has been made; that this release is not executed in reliance upon any statement or representation made by said parties, or any of them, or by any person employed by or representing them, or any of them; that all claims, if any, for attorney’s liens are included in this settlement; that said consideration is the sole and only consideration for this release and is accepted in full compromise, settlement and satisfaction of any and every such claim, demand and cause of action, including all claims, demands and causes of action for or on account of all injuries, damages and consequences thereof which may hereafter become known, develop or accrue, as well as those already known, developed or accrued, that the payment of said consideration is not to be construed as an admission of liability, all liability being expressly denied by said parties; that the terms hereof are contractual and not merely recitals; and that this release is binding upon the heirs, executors, administrators, successors and assigns of the undersigned.  If any provision of this release is found to be unenforceable, the remaining terms shall be enforced.
  
  By entering into this Agreement, I (we) am not relying on any oral or written representation or statements made by the seller, other than what is set forth in this Agreement. I (we) will pay all costs for repairs.  Seller is not responsible for any repairs. This release shall be binding to the fullest extent permitted by law. The undersigned hereby declares that the terms of this agreement have been completely read and are fully understood and I (we) has had the opportunity to consult with legal counsel of their own choosing and to have the terms of the Agreement fully explained to them and as a result of having received advice of counsel on its meaning and implications.; I (we) has been given a reasonable period of time to consider this Agreement; is not executing this Agreement in reliance on any promises, representations or inducements other than those contained herein; and is executing this Agreement voluntarily, free of any duress or coercion for the purpose of making settlement of any and all claims, disputed or otherwise, known or unknown, on account of any injuries and damages above mentioned, and for the express purpose of precluding forever any claims arising out of purchasing the above mentioned vehicle.    

  Customer response

  12/28/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  The business lied about a number of issues including having put in A NEW ac compressor. He said the new compressor came with a year warrant. However, it did not work and was smoking. We’re told it was no good. When we went back to the dealer he said he bought it used off of eBay and there was nothing he could do.
  May tue end of the day- he sold us a vehicle that burned large amounts of oil, had an air compressor that he said was new but was not. We asked if he would trade the vehicle in and get us into something reliable and he said “no, I don’t take vehicles with over 100k miles. 

  HE SOLD US A CAR WITH 133k and now he says he doesn’t deal with cars over 100k miles. He is dishonest and unfair. We wanted to work with him to make things right.
  
  Sincerely,
  
  ****** *****

  Customer response

  12/28/2023

  Our mechanic told us that the compressor that he put in was not good AND not properly installed. They said the dealer does this to quickly sell a vehicle. 
  a new compressor will be $1,200.

   

  the dealer said if we bought the compressor he would have his buddy install it for free. However, since the first was one was not installed correctly, this will not a solution. The mechanic said that if the system is not properly cleaned before installing a compressor, it will not work. I don’t want to spend money on a new compressor for it to fail because of improper installation!

  

  Business response

  12/28/2023

  The origin of this complaint has nothing to do with the AC compressor but rather error code P2647 and faulty mechanic work/diagnosis by a repair shop selected by the customer.  

  The AC compressor worked when the vehicle was purchased or you would not have purchased the vehicle.  Allegedly the AC compressor failed/locked up 4 months later or while customer was driving the vehicle from repair shop #2 *****.  Customer was provided with a paid receipt for the AC compressor for any parts warranty that may exist from the Ebay seller.  As it pertains to our dealership, the Vehicle was sold AS-IS NO DEALER WARRANTY which includes any failed AC compressor 4 months after purchase.  Customer should contact the Ebay seller for any warranty claims they may have on the AC compressor failing.

  Please refer to page 2 of the Federal Buyers Guide, signed acknowledgement by the customer,  "Here is a list of some major defects that may occur in used vehicles".

  Customer response

  12/28/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  The dealer made false statements about the compressor and condition of the vehicle. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought this car from this person and it is still having issues when I put the car in reverse and in all gears. We took it back, they changed the transmission fluid and we picked it up today. Now it is kicking back and there are worse issues than when we dropped it off. I would like my money back, refund my money.

  

  Business response

  11/06/2023

  Our company did not sell this vehicle to ***** ****, but rather to ******** *****.  Ms. **** contacted me 4 days and 450 miles after purchase about a hard 2nd gear shift after purchase.  The vehicle had no defects when purchased, passed all required MO State inspections and was emissions ready with no OBD codes until 4 days later post sale date, so whatever problems are existing now, did not exist when purchased and is a responsibility of the new owner.  Mr. ***** was provided with a 90 day or 4,500 mile warranty and has never filed a claim for any repairs, nor been denied a repair under warranty. I did talk with ******** ***** on October 27th and told him he could return the car for an exchange (2009 Ford Focus) provided he brought the car back in the same condition it was when purchased.  He told me the Cobalt had a P0700 transmission code (typically a wire problem) and I told him I was not concerned with that code if he wanted to exchange the car for the **** ***** and since a Red Fox Squirrel had been nesting under the hood of the car, it may have chewed a wire causing the problems they were having.  ***** told me Ms. **** took it to a Jost repair shop and said he was surprised I was not informed about it.  I told ***** that Ms. **** claimed the engine was knocking and ***** said he had no knowledge of any engine problem and would investigate ****s assertion of a knocking engine and we discussed the possibility some problems may be false. I have not heard from ***** since October 27.  All vehicle are sold AS-IS No Dealer Warranty, but we do provide a third party warranty, so any repair claims should be submitted to Cars Protection Plus Warranty company per the attached.       

  

  Business response

  11/06/2023

  On November 3, Lou Senior of Raineri transmission called me and told me he had replaced the shift solenoids in the transmission and the repair bill was $750.  I informed him that Lou Junior told me on November 1 that they replaced the TCM and Lou Senior said he did not know anything about the TCM being replaced and maybe they are confused about which car got repaired, but I informed Raineri about the warranty contract with Cars Protection Plus and all repairs should be performed under the existing warranty contract for reimbursement. 

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