5 Customer Reviews
Review from Sean G
5 stars08/28/2024
*** bought multiple cars from them. Yes they are older cars. Yes things go wrong with them. I mean what do people expect from an (As Is) car lot?? I mean it's not like buying brand new. Cars are 5-10 years old. So there is gonna be wear and tare. This car lot has never been bogus to me. They work hard to put you in something when other car places won't! And they have always been willing to Go half in if something is wrong. And they tell you they Strongly reccomend the extended warranty.. And I stress LEMON LAW only APPLIES to NEW VEHICLES IN ********! You cannot place blame on an As is car lot. They let you check it. Look at it. Test drive it. If something goes wrong after Purchase its on you To Fix. Start paying better attention and Quit Placing Blame on this Company. Keep on Doing Great Things Smart Buy Car Sales ??????**** GReview from Trina M
1 star04/09/2024
This business is horrible. I bought a car from them September 2023 the month of October 2023 I find out the tires were dry rotten the ball joint needed replaced the thermostat went out. Now April of 2024 I need a new radiator and a new belt. This business *****. Would not recommend anyone to this place they sell crappy cars
Smart Buy Car Sales Response
04/10/2024
Dear *****,We appreciate you sharing your experience with us regarding the used vehicle you purchased in September 2023. Your feedback is invaluable, and we regret any inconvenience caused.It's important to note that used vehicles, especially those with higher mileage, require more attention and maintenance than new cars. At the time of purchase, the vehicle was sold to you "as is," with approximately ******* miles on it. Additionally, you chose not to include an extended warranty with your purchase.While we understand your frustration with the issues that have arisen, we want to assure you that we take the quality of our vehicles seriously. However, due to their nature, used cars may require additional maintenance and care over time.We apologize for any inconvenience you've experienced and are committed to finding a resolution. Please reach out to us so we can discuss this matter further and explore potential solutions.Thank you for bringing this to our attention, and we apologize for any inconvenience you've faced.Sincerely, SmartBuy **************** TeamReview from Deavonnee W
1 star05/17/2022
I purchased a vehicle from them in February, they shut off the check engine light and I didnt get any emissions paper. when I let them know the same week that the car was acting up he said it was the o2 sensor so they fixed the o2 sensor and the car was still not right so then the *************** said it was the catalytic converter and he told me he would get the car fixed for me but he never did he told me the part was back ordered and that I would get a call when the part arrives for the car. I dont understand how it is legal to sale someone a car that cannot pass emissions and you need SAFETY AND EMISSIONS to get your license plates in ********.Smart Buy Car Sales Response
04/10/2024
Dear ********,Thank you for sharing your experience with us. We appreciate your feedback and would like to address your concerns promptly.It's important to note that your purchase was made in February 2022, and at that time, we ensured that all necessary documentation, including emissions paperwork, was provided to you. We take compliance with legal requirements seriously and strive to meet all standards.We understand the frustration caused by the ongoing issues with the vehicle. Please know that an extended warranty was included in your loan package to provide additional coverage for such situations.We apologize for any inconvenience you've experienced and are committed to finding a resolution that meets your satisfaction. Please reach out to us so we can discuss this matter further and work towards a solution.Thank you for bringing this to our attention, and we look forward to assisting you further.Sincerely,SmartBuy **************** TeamReview from Justin B
5 stars05/03/2022
Experience was amazing, **** and **** made it fast easy. They helped me secure awesome terms for a financing plan and there were no complications. Also were very friendly and helpful with any of my questions. 10/10 would come again!!Review from Paulette R
1 star10/14/2021
The car I bought from them last May has apparently been in an accident. The hood latch was loose and it flung up and broke the windshield. I took it to a body shop and the guy there said it looked like they glued the entire front end together. The car is unsafe, and I don't know how it passed inspection.
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