1 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from James H.
1 star03/25/2022
This is a very unprofessional company, they use poor quality windows and charge you alot of money, when you call and complain they talk to you in a very dirsespectful. way. They took money from my account without my permission so, please dont pay by credit or debit. with this company. Im taking them to civil court because of the poor customer service, poor quality windows, and non completion of work, you can feel air coming in from the top of the window, they didnt clean my when window or remove the stickers from the window as they should have , very very low quality company. They give you excuses about everything they did wrong, they didnt complete their work that i paid them to perform yet, they were quick to take the funds from my account. I didnt even give me a receipt no warranty papers nothing, they didnt even call and ask how was the service, nothing. please dont use this company you'll regret it. Worst Window company EVER!!!!!!!!
Penny Window Response
04/08/2022
We have attempted many times, the last being yesterday, to schedule an appointment with this customer to go over the issues he is having with the windows. We know there are stickers that need to be removed but do not know why they would be leaking air. We want to sent a service man, the installer and one of the owners out, but he says no unless we are going to replace the windows. He refuses to allow us to inspect the work.Customer Response
04/09/2022
when the window installer finished putting in the window i asked if he was going to clean the dirty window, he said that the windows fold in and can be easily clean, he never clean the window, also, he left all the window stickers on which was suppose to be removed, as stated by the company through a text message to me, which i have. Thanks *****
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