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Business Profile

Auto Service Contract Companies

Eleras Group, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Service Contract Companies.

Reviews

Customer Review Ratings

1.21

Average of 159 Customer Reviews

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Review Details

  • Gary C

    Date: 04/17/2025

    Gary C

    Date: 04/17/2025

    Eleras has proven to be a pleasure to work with. The company has proven itself reliable by resolving all my problems successfully.

    Eleras Group, LLC

    Date: 04/18/2025

    Dear ****,

    Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you've had a great experience working with Eleras and that we were able to successfully resolve all your concerns. Your satisfaction is our top priority, and its wonderful to know weve met your expectations.
    We truly appreciate your trust in us and look forward to continuing to serve you. If you ever need anything in the future, dont hesitate to reach out.
    Thanks again for the kind words!

  • Jennifer G

    Date: 04/17/2025

    Jennifer G

    Date: 04/17/2025

    Since starting with Eleras my experience has surpassed all expectations. Excellent customer support together with user-friendly service has created a positive experience.

    Eleras Group, LLC

    Date: 04/18/2025

    Dear ********,

    Thank you so much for your kind words! We're absolutely delighted to hear that your experience with Eleras has exceeded your expectations. Providing excellent customer support and user-friendly services is our top priority, so it's wonderful to know weve been able to create such a positive experience for you.
    We truly appreciate your feedback and are grateful for the trust youve placed in us. If you ever need assistance in the future, please dont hesitate to reach out. We're always here to help!
    Thanks again for sharing your experience!

  • Chris H

    Date: 04/17/2025

    Chris H

    Date: 04/17/2025

    I found Eleras to be a helpful company that changed everything positively. The way Eleras manages details along with their fast response has worked perfectly. The team demonstrates high professionalism which leads me to endorse their services.

    Eleras Group, LLC

    Date: 04/21/2025

    Thank you so much for your kind words! We're thrilled to hear that your experience with Eleras has been such a positive one. Our team takes great pride in being responsive, detail-oriented, and professional, so your feedback truly means a lot to us. We're grateful for your endorsement and look forward to continuing to support you in any way we can!

  • Sharon H

    Date: 03/30/2025

    This company continues to send "urgent" notices about the expiration of the warranty of my Ram. I do not want to receive any mail, email, texts or phone calls regarding this service.First of all, I have never sought extended warranty services for any of my vehicles.Secondly, the language used in the correspondence still could easilly convince nearly any naive person that they should jump on the chance to save money. According to many of the complaints, money would more likely be lost, instead.I do not own a Ram, which is my first hint that this is a scam.Concerning also is that the name of the issuing company is unusually difficult to find. It is cleverly hidden and one must read everything carefully to find it. I searched for the company's website and found that the only way I could contact them was to either call them or fill out the form to be contacted on how to subscribe to their service. I certainly will not call them because I expect that I would be faced to deal with more trickery and heavy-handed attempts to get me to sign up for the service.

  • Sarah C

    Date: 03/26/2025

    Elaras Automotive group represents thems as being affiliated with the dealership but they are not. Please dont fall for there scam

  • Michael D

    Date: 02/12/2025

    Michael D

    Date: 02/12/2025

    Im trying to cancel my vehicle warranty and get a prorated refund. ( My reason to cancel is MY REASON!!!!!) with Eleras automotive group, and they are giving me the run around on canceling it! I think they are trying to buy time so they can use the non payment excuse on me. My debit card has been canceled so they keep calling me about my payment not going through. I think when a person wants to cancel a service or a supposed service should I say, of course the payment wont go through ( **** idiots ) I am canceling my warranty!!!!!!! I dont know what else to do, these people been uncooperative with me for the past week and a half and are really applying stress on me

    Eleras Group, LLC

    Date: 02/13/2025

    To Whom It May Concern:

    Thank you for reaching out, and we sincerely apologize for any frustration or stress youve experienced during this process. After reviewing your account, we can confirm that your policy was canceled on 2/12 when you called us. We also want to reassure you that, as per our policy, you are entitled to a prorated refund. However, in order to process this refund, our policy requires that we receive a formal Letter of Cancellation. We recommend that you contact our **************** team at ************ so they can guide you through the next steps and help facilitate your request for the prorated refund.

  • LaShawn R

    Date: 01/29/2025

    Please refund me my money that was stolen off my card for A warranty that is not mines and for A vehicle I do not own....

  • Robert S

    Date: 01/08/2025

    With a premium paid for my vehicle's warranty extension, my first claim for a simple inexpensive repair have been shelved. The local shop has made several attempts to file the claim to no avail. E-mail records are readily available and phone call transfers repeatedly dropped. Two months have passed waiting for approval so that the repair can be initiated.

  • Keith H

    Date: 01/06/2025

    Keith H

    Date: 01/06/2025

    I am trying to cancel my policy and customer service will not let me. Very rude. Please help

    Eleras Group, LLC

    Date: 01/07/2025

    To Whom It May Concern:
    Thank you for bringing your concerns to our attention. We value all customer feedback and take such matters seriously. We are truly sorry to hear that you had a negative experience with our customer service team. We understand how important it is to feel respected and heard when interacting with a business. Please know that this does not reflect the high standards of service we strive to maintain at Eleras. We have thoroughly reviewed your complaint and are taking the necessary steps to ensure that this issue is addressed. Our goal is to improve and provide a positive experience for every customer. We do see that when you called in they did cancel your policy and refunded the payment. 

  • Gwen S

    Date: 11/30/2024

    Gwen S

    Date: 11/30/2024

    I keep getting mailed notices that my vehicle warranty has expired. The first time I got one I immediately checked my warranty paperwork on my car. Their notices are 100% fraudulent.

    Eleras Group, LLC

    Date: 12/02/2024

    To Whom It May Concern: 
    We obtain consumer information from a variety of sources, including but not limited to, public and freely available records and data bases, online form submissions, web advertisements, and referral partners.  I have confirmed that you have been removed from our list . We apologize if this caused you any inconvenience. Thank you.

Eleras Group, LLC is NOT a BBB Accredited Business.

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