Business ProfileforAtlas Vehicle Protection LLC.

They have continuously denied my warranty on my contract that I followed every step of their contracts and have followed through on my part with everything they required. However they come up with an excuse for every single thing that needs covered because my car needs a new engine and that's a lot of money so of course they're trying to come up with every excuse in the book. and they're still telling me they're denying my coverage when everything is in writing and the contract is legit and I paid on it for 6 months. They have no reason to deny it. Even after having their partner company ******** in and look at everything they approved it and then they decided they're going to deny it with no communication to me or to my mechanic or any of those things. Because they want me to turn in an oil receipt which I do have. And I let the warranty lapse after they denied coverage because why would I pay a company to cover my car when they're not when they're going to deny it to get fixed when it's under the warranty what needed fixed. I had a power train enhanced warranty. So it's now been a total of 5 months My car is still at the mechanic shop and I have to seek legal counsel to get them to cover my car that is legit and was covered under the warranty when it entered that mechanic shop and everything was up to par with the contract.I am taking them to court over this.

To Whom it May concern we do apologize for any inconveniences and also understand everyone is entitled to their opinion regarding a situation when it comes to a consumer's experience. We also take the time to respond to the reviews accordingly because there is more than one side to every situation. Please understand that Atlas is just the activation center, and we do not approve or deny claims on are end. You were set up with ************** there the ones that held the coverage on your vehicle, and they are the ones who judicate claims. Upon further investigation, the claim was denied due to not being outside of your ***** period which was gone over with you on the day you reinstated. We understand your frustration and have tried to reach out to you more than once to clarify the issue but you're not available. You never reached out to Atlas for assistance with the claim denial, so we were unaware there was any concerns at hand. Upon further discovery we did review the call, and the *** did go over the ***** period with you in full. Please feel free to reach out to us to see if there is anything else that can be done thank you.