ComplaintsforDDS Dentures + Implant Solutions

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in June and July of 2023 DDS did procedure of implants for snappable dentures. Since then I've been having issues you referred me to go see a periodontist. I went to see a ****************************** at Acton Dentistry that my insurance accepts on April 23rd. After reviewing my panel that you sent to me to give to the periodontist and x-ray he did he informed me that the snap-ons dentures are not really good for upper teeth, evidence has shown that the post-wiggle from putting in and removing the dentures and basic chewing. Research has shown that they only last a few years due to causing damage to the Bone from the wiggling. Which has happened in my case in less than a year and almost $8,000 that will take me a few years to pay because I did CareCredit. At this time my post have to be removed scheduled for May 6th at 8:00 a.m.. the dentist also informed me for this to work that a platform of some kind should have been placed at the gum line to secure the post from wiggling. This was never stated to me from DDs. He explained it's like putting a post in the ground you keep wiggling it the dirt and mud around it will break apart in the post will come out of the ground. So in less than 1 year I paid you guys almost $8,000 for a set of Snap-on dentures so I could have a decent smile and I trusted you and now I have to take them out pay that amount that is due and start all over again. I truly believe I should not have to pay my full $8,000 for something that didn't last for more than a year and could have been prevented, and would not have caused me this pain but I've been in for the last few months. I have sent Emails to DDS and i have been told they havent received them. Finally on Tuesday May 28th the Receptionists name ******** stated she did receive my 4th email I sent on May 24th. She stated she gave it to her boss and she thought he called me. So as of today May 30th I have not had any Response.

  Business response

  06/27/2024

  An account review has been done and treatment received was completed. Implant supported prosthetics are a very common dental procedure and other treatment options were recommended and discussed but declined by patient. Dental implants long term health can be effected by homecare habits and certain medical conditions. These points were discussed at length and patient was aware of risks long term. We will review with the doctor when she returns from overseas and reach out to the patient with any updates if any. 

  Customer response

  06/27/2024

  Complaint: 21778411
  
  I am rejecting this response because: this was not done correctly. I did everything I was told a simple brace at the gum line would have held tue post in place. $9000 worth of dental work, would have last longer than a a few months.
  
  
  
  Sincerely,
  
  *************************

  Customer response

  07/24/2024

  I don't see how this can be closed. I am confused! Nothing was done to resolve this. Thank you *************************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Going to DD&S has been the worst experience of my life. It's been almost 17 months trying to get implants and I have been back nine times to get the implants to fit correctly and all Dr. ***** wanted me to do was accept inferior products that didn't fit or look anything like normal teeth. What they thought were good implants would be teeth that would have sent me to an orthodontist. Many of the pins that the implants snap onto were incorrectly placed and had to be removed and inserted into a more correct position by another office. I still have problems with the pins on the lower left side being located improperly. Once they have your money, they care less about your implant problems. The sooner that place closes, the better. The staff is rude and extremely arrogant. There are a couple of them that exceed all expectations for being arrogant and exceptionally RUDE. If you see DD&S on the front of the building, run away as fast as you can because they only care about taking your money and they will do anything to be dishonest and rude, including lying at any chance they can. Just found out today that there is a lot of poor-quality work that will have to be redone causing more pain and delays. It has already been 17 months. I have even written a letter to the owner of this place without a simple response via letter or phone call. June 15, 2022, was the beginning of the worst 17 months I have ever experienced. Four long hours of teeth removal and incorrect insertion of pins into my jawbone.

  Business response

  12/19/2023

  Response:

  We are very much empathetic to the complaint and experience. We are dedicated to being available for any mediation and resolution concerning this situation. Per request from ******, we have sent all of his records and the funds that were paid for his treatment to another facility. We have not heard back from ****** since we transferred everything that he requested. That particular facility would be able to provide him with a refund if that's what's desired. We no longer have the account. I can be reached at ************.

  
  

  
  

  **** *********, CDA

  Lieutenant Manager

  DDS Dentures & Implant Solutions #*****

  **** ******** **

  *** ******* ** *****

  Office: ***** ********

  Cell: ***** ********

  Fax: ***** ********

   

   

• Initial Complaint

  07/27/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Predatory business with fraudulent billing practices. My wife and I have both been refunded money from this business due to unexplainable billing practices. We are still currently trying to resolve a bill for over $600 with the location in Saint Peters,MO that has been sent to collections. My wife was seen and fully insured in 2022 by a dentist in their office. Almost a year later we receive a blank bill for this date of service followed by a collections letter. The office could not give me an explanation of why we owed this money. I contacted my insurance provider who determined that the dentist they scheduled her with that day was in network, but at a different DDS location. They then proceeded to try and bill this date of service to our insurance multiple times with no success. Meanwhile we are totally unaware of any this happening behind closed doors until almost a year later we receive a blank bill. I have reached out to this location over a dozen times trying to get a manager to call me back and cannot get a response. My complaint is this. My wife and I are fully insured, we were seen at this location many times before this with no issues. Why would someone schedule my wife to be seen by a dentist out of network this day, proceed to try and bill our insurance multiple times, then leave us with the bill when insurance doesn't accept. Wheres the accountability from the office? We have no clue they were scheduling her with a dentist out of network, and with their lack of understanding, I don't think they did either. So because of their mistake we are stuck with this bill on her credit report after years of working to build her credit. They refuse to try and own up to their mistake and are totally fine with leaving their patients with bills like this. Once again, I am fully insured with excellent insurance, why schedule my wife with a dentist out of network, realize the mistake, not bring it to our attention, and stiff us with the bill. What a joke! Illegal!

  Business response

  08/25/2023

  The patient ****** ** Came into our office for treatment, which she agreed to and signed prior to receiving the treatment. The treating Doctor was out of network with her insurance at that time which simply means that her insurance could possibly send the payment/benefit for the treatment directly to the patient. In this particular scenario, the insurance company mailed the patient, ****** **, the payment in which is she is to use the funds to satisfy her balance with our office. Ashley has not paid in full her balance for the treatment that she signed off on and agreed to. She still has a balance remaining which was sent to a collection agency due to non-payment. We have explained this to the patient quite a few times and it has not been received well. The patient's treatment totaled $755.00. She paid a total of $91, leaving her with a balance of $664.00. The insurance company confirmed in September 2022 that they've sent the patient the funds to cover the balance at our office and it was cashed by the patient. We've sent several statements to the patient's home from November 2022 to January 2023 which the patient stated that they did not receive. After not receiving payment toward her treatment, the account was sent to a collection agency. The collection agency has sent them several notices to the same address that we have sent statements to, and they did receive them. Patient will need to contact the collection agency for arrangements. If you any further questions, please give me a call! Thank you!

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