Complaintsfori3Broadband

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I3 broadband salesman texted me to f*** myselfI signed up for i3 broadband at my home from a salesman named *****. I explained that I needed phone with internet as I have with my current plan. He signed me up but I pushed the install due to the fact that *** texted me asking me to reach out to him about the phone number. We continued to miss one another I did not get my install but I have been paying for my service. I was disappointed but was working to reach out to i3 to cancel my service as I did not have install but had charges. He came back to my home. My partner was not aware of the full situation and thought I would be interested in speaking to him. I was not but he was insistent. I explained my disdain and he argued with me that I was not being charged as he showed my service disconnected. Great so i3 did their part after my reaching out but his not being honest about porting the number and then him telling me I was not charged. He continued to state I was not charged. I explained that I was not interested in speaking with him any longer. He said again I was not charged. As if I was lying ! Just go away and yet he was insistent. I told him I could go get my phone and show him the charges but to please allow me tonslqp him if I was correct as he was slapping me in the face by telling me what I knew or did not know about my own finances. I said. Was done and to just leave please. I went and found the amount I was charged and sent him the number in a text. He responded by telling to to f*** myself I was forgiving of the amount I was charged as life gets busy and we miss one another but I was not interested in doing any more business with him. For a person to continue on and on and then to return my text with a fu l yourself is not acceptable. He argued, he would not stop talking, he would not leave my home and yet this is what I get from this man. .This is not acceptable and scary as he has been to my home! I have the text

  Business response

  08/22/2024

  Good afternoon,

  I reached out to the customer leaving a voicemail on 8/21/2024 and sent a follow up email on 8/22/2024.  We will handle this situation and also send a refund to the customer.  I have asked the customer to reach out to me if there are any questions and that I am happy to help anyway I can.

   

  Thank you,

  ***********************

  Contact Center Director 

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with I3 broadband for internet and cable service in July 2024. We made a request to not have any excavation done on our property related to burying their cable/fiber unless we were involved. We have an extensive yard irrigation system and these are not located by the utility location service. We are well aware of where these systems are located in our yard. We repeatedly ask to be notified before anyone excavated. On a a Sunday afternoon we left our home to pick a family member up from the airport. From 2:30 pm until our return at 7:30pm on Sunday 7-21 a contractor working for I3 broadband buried a fiber optic line on our property and cut the sprinkler control line in numerous places. We immediately notified I3 broadband via their call center. They apparently decided instead of taking care of this themselves they would have the contractor call us. He did call and admitted he did not read the instructions on the work order. He said we should have our irrigation contractor make the necessary repairs and he would reimburse us. Our contractor came out, made repairs, we paid an invoice for $391.00. Now the contractor will not take my calls and has not reimbursed us. I3broadband is responsible for these charges. They need to pay us and take this up with their contractor. I find it insulting that they put the customer in charge of collecting funds from their contractor. I would appreciate payment.

  Business response

  08/13/2024

  Thank you for contacting i3 for resolution to your complaint.  I am sorry this has happened to you, and we would like to take action and resolve this as quickly as possible.  Can you please send the invoice for $391.00 to my email address below and we will get this to our accounting department for reimbursement.  Again, my apologies for this inconvenience. 

   

  Thank you,

  ***********************

  **************************************************

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