ComplaintsforAdams Law Group

• Initial Complaint

  02/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 31, 2021 I paid $850 in advance for a bankruptcy that we were going to file. After months of deliberating, we decided not to file bankruptcy. when I called the law firm. They told me to email ****@ thinkadamslawfirm.com to request a refund which I did on four separate occasions, and never received a response. In addition, they did not do any type of service or work for me. They simply handed me the paperwork and called one time to see if we were still going to file bankruptcy.

  Business response

  03/26/2024

  Dear BBB:

  I am responding to this complaint. I am sorry these individuals did not understand the process better.

  There are no funds to refund as the fees have all been earned by the firm. Our contract states in bold type that clients might not get a refund as the firm is paid as work is performed and fees earned. This file was tended to by this office from 12-08-2020 until 07-10-2023.Below are just some of the time entries for the services rendered. This is not a surprise to the clients because it is stated in a large font, bold type on the first page of the contract just below the attorney fee section.  Plainly, stated there is no fee to refund as the work performed on the clients case used all the attorney fees.

  EXAMPLES OF WORK PERFORMED
  

  
  12-08-2020 Initial consultation with attorney quoted chapter 7 $850 plus filing fee.
  
  12-08-2020 Client stopped by the office and picked up a folder. 
  
  12-0802020 Emailed client payment link,
  
  12-08-2020 Set up a client on practice Master, P drive, internal file set up with all subfolders.
  
  12-22-2020crm follow up call and sent law pay link,
  
  01-12-2021 Contacted client to follow up on missing paperwork and sent another law pay link.
  
  01-16-2021 Follow-up call, the client is having trouble getting taxes together.  Gave her extended advice on taxes and tax professionals and discussed taxes and bankruptcy.
  
  02-16-2021 I contacted the client and set up a drop-off appointment to review all her paperwork set for March 11 at 9:00 a.m.
  
  03-10-2021 Contacted client with the reminder of the appointment.
  
  03-11-2021 Follow-up call left a message reminding the client to show up for her meeting. The client did not show up for the worksheet review today.
  
  12-28-2021 The Client called in and wants to move forward with filing bankruptcy. 
  
  12-28-2021 Conference with paralegal and authorized to stay with original price despite cost going up across the board.
  
  12-28-2021 The Client said she would call the office in the next few weeks to make a payment over the phone.
  
  1-04-2022 I Left a voice mail asking the client how the workbook was going and asked the client to call us back to give us an update.
  
  05-12-2022 received copies of credit counseling certificates.
  08-10-2022 Follow Up client by text:"Hi ******, this is ***** with Adams Law Group. I am just checking in to see how things were going. **** requested that I check on the progress of your workbook. Are you still gathering the copies of your tax returns and paycheck stubs? We received your Cricket Credit Counseling Certificates on May 12th,2022. I wanted to ensure that you know the certificates are only good for ********************************************************* if there is anything I can do to help!"
  
  07-10-2023 Clients request a refund for the bankruptcy fee we paid.
  
  The value of the services rendered to these clients  exceed the $850.00 paid to the firm.  However, despite expending work that we have to pay individuals to perform, we make no effort to collect fees that exceed the quoted flat fee.

  Respectfully,

  ************ Adams, President

• Initial Complaint

  01/17/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I filed bankruptcy chapter 7 pay fees but they never completed my credit repairs

  Business response

  02/05/2024

  
  Subject: Response to BBB Complaint - ****** *******
  Complaint # ********

  
  Dear BBB Dispute Resolution Department,

  
  I trust this letter finds you well. We are writing in response to the complaint filed by ****** ******* concerning the services he received from our firm. This is our first BBB complaint in 33 years. We take this complaint seriously and have thoroughly investigated the matter.

  
  Mr. *******'s complaint alleges, "I filed a bankruptcy chapter 7 pay fees, but they never completed my credit repairs." Our records indicate that we have worked with Mr. *******; however, we have never filed for bankruptcy on his behalf, nor are we engaged in credit repair services. His desired settlement is a "correction to the credit report." This settlement presents a challenge as he failed to complete all the steps needed for a bankruptcy filing. Since the bankruptcy filing has not occurred, he has been hindered receiving credit bureau modifications.

  
  It is essential to clarify that our firm is ready, willing, and able to file bankruptcy for any individual, as that is our area of expertise. However, successful filing requires essential information from our clients, and the receipt thereof. In Mr. *******'s case communication and compliance has been challenging. Despite multiple requests from our office to him by phone and email , we have received only a fraction of the necessary documentation making the filing of the bankruptcy impossible..
  

  While we empathize with Mr. *******'s situation, we must stress the importance of adhering to the Federal Rules of Bankruptcy Procedure. Due diligence is Federally mandated and required from both the atorney and the debtor. Without the requisite information, our ability to proceed with filing is not permitted.
  

  Our paralegals made several attempts to communicate with Mr. *******. They experienced ongoing difficulties obtaining the necessary information and documentation from Mr. *******. The client never presented the required material. This inaction impeded his case's progress. While we regret any inconvenience caused, we could not proceed without the client's cooperation and the information.

  Also important is that we were retained to file bankruptcy only and not credit repair. Our firm does not do credit repair.  Our contract is limited to bankruptcy only which may assist one with better credit in the long run.

  We sincerely hope Mr. ******* understands the necessity of providing the required information and documentation to initiate the bankruptcy process. We remain open to assisting him in achieving a fresh start and improving his credit. If  Mr. ******* reaches out to us, we will speak to him immediately. We remain dedicated to clarifying these concepts and improving our clients' lives.

  
  We appreciate your attention to this matter and wish to express our commitment to resolving it amicably. Please feel free to contact us for any further information or clarification.

  
  We wish Mr. ******* the best of luck in his future endeavors.

  
  Sincerely,

  
  **** J *****
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩