ComplaintsforDaniels Farm & Greenhouse Inc
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Complaint Details
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Initial Complaint
10/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
There were no instructions on how to take care of the plants and they nursery people did not give me any instructions on how to take care of the plants. I knew watering was needed to keep the plants alive.My plants started to dry out so I called the green house to get some help and talked to someone and was told to put five gallons of water on each plant when needed but I needed to test the ground to see if it was dry and if it was put five gallons of water in a bucket with holes in the bottom and put water in the bucket to drain on the plant. I did that for a while but I talked to someone again about one of the plants because the plant was drying up so someone came out and looked at the plant. The fire chief (?) was replaced but the new one is drying out and needs to be replaced and both the trees needs to be replaced because they are drying out and I do water the plants when needed but it isn&#**;t doing much good. I am still watering my plants but not doing any better. The person at the green house said that the tree would be replaced but I wasn&#**;t told when but both the trees need to be replaced because they are drying out and I still keep watering. So I was told that I should do/due are pictures of the plants that are drying out. Here are the pictures of the trees and **** that are drying out and dying.Business response
11/14/2023
We have replaced the plants once already and the warranty has ran out. The customer was given instructions three times on the care of the plants. Customer was banned from the ********************** and nursery.Customer response
04/19/2024
I was told the plants would be replaced more than once, the plants are drying out and need to be replaced.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.