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Complaint Details
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Initial Complaint
10/17/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
In July 2022 we signed a contract with Coleman Pools of St. Peters Missouri, and made a refundable $1000 deposit for construction of a pool, to be completed summer 2023. On 12/28/22 Don Coleman requested $49,800 to purchase pool equipment immediately so that he could obtain current year pricing as costs were expected to rise in 2023. Mr. Coleman requested that two checks be made out to Coleman Pools for $24,900, to lock in the equipment costs. We submitted payment on 12/28/22. After digging a pool-depth hole on our property in June, Mr. Coleman did not return to complete the job and has lied about his whereabouts. He has made numerous excuses regarding his health, equipment, and labor over the last 5 months. After further investigation, we can confirm that Mr. Coleman never obtained county permits to construct on our property. Mid-summer we requested the pool equipment to be delivered to our property, as it should have been purchased with the $49,800. Mr Coleman ignored this and subsequent requests and continued to lie about when he would resume construction. In Aug, we informed Mr. Coleman that we would be canceling our contract with him and requested that he return the $49,800 for the pool equipment. He has not complied and refuses to submit receipts for the equipment purchase, rather he states that he would refund $44,000 which includes what remains after equipment restocking fees and time spent on our property. It has since been 2 months (now Oct-23) and Mr. Coleman has not returned any of the $49,800. He clearly did not purchase any equipment and stole our money. We continue to call him 5 days a week without success.
Business response
12/15/2023
We resolved this issue with this consumer by providing a refund.Initial Complaint
07/01/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
In 2019 we talked with *** ******* about putting a pool in our backyard. We even put down a $1000.00 deposit but when February 2020 came around, it was postponed due to covid until January 2021. Unfortunately, 2021 *** and **** talked on September 22, 2021, she explained our concerns, one of which was his inability to stay in contact. Per the conversation he and **** had in September the pool was supposed to be started in March 2022 and he was he was to contact us in January to finalize everything, but we have never heard from him. Finally on May 13 **** reached out to him and told him due to the lack of contact and price increase from $50,000 to almost $75,000 we had changed our mind and that we would like the money refunded. She provided our mailing address just in case but heard nothing from him. On June 9th she reached out to him again and told him that if had not heard from him by June 30th we would be filing a complaint with BBB. We have never heard a word or received a refund.Business response
08/09/2022
I returned the customers money. This is resolved.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.