ComplaintsforBest Roofing and Exteriors LLC
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
We got a bid from Best Roofing and Exteriors LLC on 9/10/21 for $1,975 to build a breezeway from a detached garage building to attach to our main house. 9/30/21 we paid 1/2 the amount $987.00 via check #**** to Best Enterprises gave to **** ******. Work was est to start on 11/1/21, moved to 11/8/21 due to client out of town. We asked about different design, they provided new bid 11/1/21 were supposed to review with ***** 11/7/21, he did not come by, so we decided to decline those changes and stay with original bid.11/9/21 - Emailed **** ****** asking when crew would start work. 11/1021 - **** replied they would start on 11/12/21, crew did not show up until 11/16/21, after multiple attempts asking, they pulled soffits to check what was needed, there 30 min and left. 11/18/21 - Crew returned to frame for about 2 hours. 11/19-11/22 discussed small change in project with ***** ******* (owner), ***** said small change was no issue only 1 - 1/2 hour worth of work and less material, due to already purchased material. 11/23/21 - Texted ***** to move forward with small change based on conversation. 12/1/21 - Crew arrived unexpectedly, after multiple attempts, they started without confirming the small change and cut into a corner siding, which required them to take down all siding to redo it, worked 1.5 hours. 12/2 - Crew arrived worked 8 hours. 12/3 Crew arrived worked 6 hours. 12/3 - ***** sent new bid for an additional $1,185 in labor and $595 in materials. The original bid was for $1,975 for 2.5 days of labor which is the total time the crew was here, they were not here any extra days, we were only paying for the quoted 2.5 days of labor. We had to source $125 in materials ourselves and they damaged our building. We tried to work it out with *****, but 12/5 - ***** sent another new bid for additional $4,739.77 labor and $742.64 in materials. We need help from the BBB as this company is trying to change the bid and charge us for extra labor and materials not done.Business response
03/03/2022
We have resolved the issue with the consumer.Initial Complaint
10/01/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Used this company to do a retaining wall/ water drain in our backyard. Paid $7000 down. Check cashed in July. Work began 8/25/21. Was quoted to be a 5 day project. They didn't show up half of the time until 10am left at 11, returned at 12, worked until 2. Mostly standing, talking or sitting on our patio making on cell phone. Wall had to be started 2x from scratch. It was bowed, unlevel, not being constructed properly. ***** admitted this. Rained and flooded 3 neighbors yards. Drain running uphill. ***** stated needed to tear down again &start over. Blocks glued. Wall able to be pushed over by hand. Had another contractor show us everything wrong. They tore up our yard, busted our sidewalk and driveway. Damaged neighbors yards. Fired them. Won't give us money back or fix damages. Will be sueing them for taking a project them did not know how to complete properly, taking our money and damages.
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Contact Information
18 Wendy Ln
Saint Peters, MO 63376-2135
Business hours
Today,9:00 AM - 7:00 PM
MMonday | 9:00 AM - 7:00 PM |
---|---|
TTuesday | 9:00 AM - 7:00 PM |
WWednesday | 9:00 AM - 7:00 PM |
ThThursday | 9:00 AM - 7:00 PM |
FFriday | 9:00 AM - 7:00 PM |
SaSaturday | 9:00 AM - 7:00 PM |
SuSunday | 9:00 AM - 7:00 PM |
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.