ComplaintsforTommy Snyder Drywall and Painting
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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Tommy Snyder *********************************************** LLC was hired to hang, finish drywall, paint ceilings and walls including trim and doors. The drywall was hung and labor was paid for. Drywall finishing began and is still not complete 6 weeks later. Payment in full for drywall finishing has been made. Painting started at the beginning of April. Three rooms were painted. We noticed many flaws in the drywall finish and paint. This was all pointed out to the owner and he stated he would fix it. We also at this time, informed him that he must use a drywall primer before painting. This was a step he claimed wasn't needed. But it was very clear that the paint was soaking in and not drying to a consistent sheen. Tommy agreed. More painting has occurred and we are seeing the same issues as stated before. We pointed out these issues once again. This is when the owner decided to not have a conversation about issues and just pack up in the middle of the night and leave. At this point, per his request, the painting has been paid in full also. He was claiming he would be complete soon, so we didnt see the harm in paying for it. Tommy also begged to be prepaid for some future trim painting that he was going to come back and do. We met up and came to the decision to pay him a down payment of $2,500 towards this future work. This was on his latest invoice. The current state of the house is as follows: 200 sq/ft closet that still needs taped, 2400 sq/ft garage thats painted with several flaws, three interior rooms painted with several flaws, 800 sq/ft top floor in primer with many flaws (See Pics), and about 4600 sq/ft of house with a 2nd coat of mud and not sanded. I am estimating that around 50 gallons of paint has been wasted at this point.The owner will not answer his phone when I call. We have just one text that says "I'm not going to be able to make you guys happy."Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hired Tommy ******************** to finish dry wall/sheet rock project. Completion of project, house looked like it was finally getting finished. Paid final payment. He said his work was guaranteed that if we have any issues to let him know and they would be out to take care of it. We didnt move in for another few months but once we were in, we saw the taping job was coming apart at the peak of the vaulted ceilings. I didnt mind because it would all be covered up with a beam as we were going to have ceiling beams installed. A few weeks later we started seeing bubbling on the ceiling/wall corners. This needed to be addressed so I texted Mr. ******************** to inform of issue. We made an appointment for him to come out and take a look. He missed that appointment. I texted and he apologized saying he got busy. We rescheduled for another Saturday. Just before the appointment I verified that we were still on for the appointment. He replied yes. That day came and went. I tried MULTIPLE times to reach him after that and have been ghosted by him. I also called and left a voicemail and still no response back. I checked his website and found other complaints about him guaranteeing his work but when an issue comes up, hes ghosted those customers too. It looks like this is a reoccurring problem with this contractor. Poor workmanship that he wont stand behind his work forcing us to hire someone else to fix the issues. This has happened to many other customers that this contractor needs to stop before getting into an even more bad habit! We would like the BBB and ************************ to know and request any help they can provide. We just want the finish work completed. Tommy ******************** ************************************************ LLC was also listed in **********, ** and *****, **, both with same phone number. Not sure which address I was dealing with but wanted to note that here. Same with social media, he changes to start over. Just an FYI.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.