ComplaintsforMassie Appliance
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Complaint Details
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Initial Complaint
03/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
In *************************************** March of 2021. March 4 2021 massie appliance delivered my kitchen appliances. It was a refrigerator, stove, microwave and an oven. The dishwasher that they received in was so damaged that they couldnt install it. The refrigerator had a big dent in the back but it was still functional. The fridge frame was tweaked with its original damage and the doors were not even. But we were ok with temporarily using it for while ******* from Massie appliance worked to get a replacement. Over six months went by when finally my builder *********************, who helped buy the appliances contacted ******* about both items. ******* agreed to put in a dishwasher he had on hand to use temporarily while the dishwasher was still being attempted to buy. I continually called monthly to check the status and see if they were being delivered. I was told every time they are still not available to purchase as the black stainless steel item was unavailable at the moment. I agreed with the owner ******** and ******* that if Im ******* they werent going to be manufactured that we needed to order another style that was available. She agreed. March came and I attempted to contact them to follow up on March 2, 2023 and they have permanently closed their business. I had ******** personal cell in which he had given me previously and he returned a couple text messages but I didnt answer my calls or resolve the situation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.