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ComplaintsforHome Xpressions Furniture
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a sectional couch last year in July. Since day one there was a squeaking noise is coming inside the arm of the couch. There is also a place in the seat that doesn't feel right. I am under a one year warranty and I have called about it, providing videos and the store manager doesn't want to do anything about it. He just gives me the runaround. I have been sick with cancer and really didn't have any one over until recently. They didn't provide a copy of the warranty. They won't even come out to check the furniture out. I spent $2000 for the couch.Business response
06/14/2022
The customer made this purchase last year. He came back this year, he said upon delivery (a year ago) he heard noises. I presented it to the manufacturers. The replacement part is on backorder. It's possible that this customer may have damaged the item himself since he waited so long. He purchased a brand new item, not a floor model.Initial Complaint
09/17/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I was in a program with the company, like leasing. They said I owed them $1200 for furniture I never received. I have called the store multiple times. I have tried cancelling the order, but I'm still being billed for them.Business response
10/04/2021
The problem is with the finance company and that case has been resolved. There was never a problem with the store, there was a misunderstanding with the finance company.
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Contact Information
9901 Watson Rd Ste 105
Sappington, MO 63126-1855
Business hours
Today,10:00 AM - 7:00 PM
MMonday | 10:00 AM - 7:00 PM |
---|---|
TTuesday | 10:00 AM - 7:00 PM |
WWednesday | 10:00 AM - 7:00 PM |
ThThursday | 10:00 AM - 7:00 PM |
FFriday | 10:00 AM - 7:00 PM |
SaSaturday | 10:00 AM - 7:00 PM |
SuSunday | 11:00 AM - 6:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.