ComplaintsforSouth County Outpatient Endoscopy
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Complaint Details
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Initial Complaint
08/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an upper GI on 1/11/22. I was only ther for no more than two hours. When I received the bill all it had on it was that I owed $1,200.00. It took them 8 months to send me an itemized bill. When I received it it was for 10,800 and then they could write off $8,800 because I had insurance. I started making payments but had to call them every month because they were sending me the same bill every month and not applying my payments. I caled on 8/25/22 spoke to ***** - 8/28/22 spoke to ***** - 9/2022 spoke to **** - 9/30/22 spoke to ***** - 10/4/23 spoke to ***** - 11/16/23 spoke to ****** - 12/22/23 spoke to ****** - 12/29/23 left a vm - 1/6/23 no answer - 2/23 sent them confirmation of all my payments. Long story short my bill was down to $500.00 that I owe and they kept billing me for $792.40 even after me sending them confirmation of my payments. I told them I wasn’t making any more payments until they sent me a bill reflecting my payments. In return, now they have sent it to collections saying that I owe $702.40. It’s illegal to keep collecting money and not posting it to the amount owed. Please make this public so nobody else has the hardship of dealing with this center. Not to mention, I wonder how many people have been ripped off for money they don’t owe. Thank you!Business response
08/11/2023
Patient was billed $1254.40 and made $552 in payments leaving her with a balance of $702.40. Per our records, he has made 6 payment since 01/11/2022. Balances on bills did not change because payments and/or proof of payments were not received. Patient was consistently rude and attempts to explain the bill ended in her hanging up on staff. We would be happy to further discuss and have followed up with her by phone and letter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.