![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSouth County Outpatient Endoscopy
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an upper GI on 1/11/22. I was only ther for no more than two hours. When I received the bill all it had on it was that I owed $1,200.00. It took them 8 months to send me an itemized bill. When I received it it was for 10,800 and then they could write off $8,800 because I had insurance. I started making payments but had to call them every month because they were sending me the same bill every month and not applying my payments. I caled on 8/25/22 spoke to ***** - 8/28/22 spoke to ***** - 9/2022 spoke to **** - 9/30/22 spoke to ***** - 10/4/23 spoke to ***** - 11/16/23 spoke to ****** - 12/22/23 spoke to ****** - 12/29/23 left a vm - 1/6/23 no answer - 2/23 sent them confirmation of all my payments. Long story short my bill was down to $500.00 that I owe and they kept billing me for $792.40 even after me sending them confirmation of my payments. I told them I wasn’t making any more payments until they sent me a bill reflecting my payments. In return, now they have sent it to collections saying that I owe $702.40. It’s illegal to keep collecting money and not posting it to the amount owed. Please make this public so nobody else has the hardship of dealing with this center. Not to mention, I wonder how many people have been ripped off for money they don’t owe. Thank you!Business response
08/11/2023
Patient was billed $1254.40 and made $552 in payments leaving her with a balance of $702.40. Per our records, he has made 6 payment since 01/11/2022. Balances on bills did not change because payments and/or proof of payments were not received. Patient was consistently rude and attempts to explain the bill ended in her hanging up on staff. We would be happy to further discuss and have followed up with her by phone and letter.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.