ComplaintsforBAEO Construction

• Initial Complaint

  05/25/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  The payments were made in advance because Mr. ****** told us that, due to COVID-19 price increases, we would have to pay him in advance to get the best prices and that our items were paid for and ready to be installed when needed (the only thing we needed to do was pick out the color for the cabinets, backsplash, and countertops) We paid him in full for items that were to be installed at our residence. Copies of payments cashed by UMB Bank and FRB Credit Union are available. We have text messages from July 2021 to December 2022 trying to get Mr. ****** to complete the work started at our home. (We have text messages as well as the receipts for payments to BAEO Constructions (AKA ****** Zapata). We paid Mr. ****** a total of $34,175 for the following, which includes the list below that was not completed: The balance of work remaining to be done is $13,075. 1. Stairs. The staircase was not stained as promised and the rod-iron spindles were not secured. 2. Kitchen. We paid in advance for countertops, cabinets, a barnyard door, pot filler, a laundry chute reinstallation that was torn out during demolition, and a breakfast nook. 3. Bathroom. The first-floor bathroom next to the kitchen was not torn down to the studs and no wall lighting was installed. 4. The baseboards and floor flashings were left undone. 5. The back door frame was left undone. 6. Reimbursement for a broken stove and motion detector that was damaged during demolition. 7. Incomplete basement bathroom shower floor which has scratches that were never repaired as promised. The entire ceramic shower floor has to be ripped up and reinstalled. As of December 2022, almost two years, we have had no communication with Mr. ****** to right the wrongs that he has done to us financially. Mr. ****** promised to have our kitchen completed in a month, and it’s been two years. In April 2023, we had to spend thousands of dollars to get our kitchen back to some kind of normalcy.

  Business response

  06/13/2023

  God as my witness that I tried to asume all the extra costs due to covid and so I did it with the bathroom downstairs, the bathroom upstairs, even when I fixed all your drain issues,  all the new joists we replaced underneath the bathroom in the kitchen area, every time the customers was asking me for any repair I wasn't charging any additional labor only store costs materials and it easy to prove with the payments I received, when we were ready to install the cabinets we had everything done, floor, walls, electric work and plumbing but then you told me that you had plans for the next couple weeks and I had to reschedule it. Then the guys were busy working in another job and the same way they spent all that time working only in your house they had to be at the other job. When everything was ready I asked you just for once if you could help me with the difference of costs which it was going to be directly paid by you to the store it was only the increased difference but you refused, even considering there was a balance due up on completion and now you are saying you choose to paid someone else thousands of dollars because you didn't want to paid the difference for your cabinets? I doubt you spent less of what the cabinets difference was. It is always the same unfortunately we experience everyday people think that just because we are nice as a hispanic crew and we are just looking for work and not making any profit we should accept not been paid for the job we actually make. The customer had to assume only like there thousand for the cost difference I even gave then the company number so they can pay directly and then we were going to do the installation and then we were going to get paid the balance with it was another three thousand but the owner refused arguing that they had paid enough even though they know how many times the cut my estimated and I had to work just with in their will.

  Customer response

  06/14/2023

  
  In response to Mr. ******’s accusations that the we took advantage of him and his workers because of their race or national origin is 100% false, and it the same race card he pulled with us about the St. Louis City being hard on them because they are Hispanics. 
  
  Each job that we asked Mr. ****** to complete he gave us a bid for, and we accepted his estimate of the cost. At no time did he relay to us about a discount. Mr. ****** was recommended to me by a friend who told me that his work and his prices were competitive. The following jobs that we contracted Mr. ****** to complete: Upstairs bathroom, downstairs bathroom, joists in the kitchen ceiling supporting the upstairs bathroom, demolition of the kitchen, drywalling and taping the kitchen, were all completed by Mr. ****** and every check that we wrote him was cashed by him. 
  
  The following jobs installing kitchen cabinets and installing granite countertops were paid in advanced to Mr. ******, because he said he couldn’t guarantee that their prices would increase. He suggested that we pay him in advance because that would guarantee us that our payment was locked in. Mr. ****** failed to complete any of these jobs as of today. We were not paying extra for this work because we had already paid him in advance, which was not a part of the original agreement. On numerous occasions we reached out to Mr. ****** to finish our job. Many times we could not get him to return our calls. I have all of my text messages to prove our point that Mr. ****** had no intentions of completing our project. To say he was ready to install our cabinets when he did is 100% untrue! We had not even pick the cabinets out, because we didn’t know where he had secured them.
  
  Since Mr. ****** brought God into this dispute, I noticed that he failed to mention that the times that my wife prayed with him when he told us his father was sick, and that he would not show up to our house to complete the earlier jobs, or even when our pastor (*** ********* ****** ****** ** ******) reached out to Mr. ****** in early December of 2022 to see if he could appeal to his moral character to finish our kitchen. Mr. ****** assured our pastor that he would have everything completed by Christmas 2022. (Pastor ******** can verify his conversation with Mr. ******.  Mr. ****** is a habitual liar! When Mr. ****** called us and said it would cost us more to complete the job, we decided to cut all communication with him and report this unprofessional behavior to  the BBB. We had been calling and texing him for months, before our Pastor asked if he could intervene. 
  
  On many occasion, Mr. ****** told us that he would be at our house and never showed for weeks and months.  Sometimes he would just show up without any notifications.  To say he was ready to install our cabinets when he did, is not true!
  
  Is there a way to have a phone conference between the two parties?  There are so many other things that transpired that are too lengthy to add to this subject.

• Initial Complaint

  02/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company in May 2022. Our agreement was to do driveway and backyard concrete and a basement bathroom for $18,000. Our agreement was to get the appropriate permits. I paid $6000 on May 8 2022. It took 4 months to get the driveway done. We gave him $2000 more for city hall, which they were supposed to refund but have not. We paid $7000 when he finished the driveway. I asked about when he would start on the basement and he said soon and was working on the permits. About 4 or 5 months go by and nothing is done. He got a permit for drywall, but come to find out he didn't for electrical or plumbing. City Hall said we need an egress window to have the bathroom down there and he made it seem like he had the appropriate permits. He then said it would be $5000 more so I paid him. He then got the electrical permit but not the plumbing. He did not finish the work. My basement is a mess. I asked him to just give me part of my money back. He said he would meet with me and calculate the work done vs. what I paid. I have probably called him 100 times. He never answers.

  Business response

  02/21/2023

  We were hired by the homeowner to do his driveway and a bathroom in the basement, the were supposed to do it with in one month. Then he decided to add the approach area and this was not included cause this is something the city hall takes care all the time, then I asked him for $2,000 to pay the bond the city requires to touch the approach area and he took it from our previous arrangement like if it was included in the first place. He told me to do the demo of the old driveway, gravel and rebars and the bathroom for only $18,000 but he is not considering the approach area demo and concrete which is more deeper meaning more concrete more labor. Just demo the driveway and the approach area and install gravel, forms and rebars was $3,000 plus $2,000 to pay the bond in the city, concrete was $5,400 because he added more area in the patio and hiring a concrete company was $7,500 total $17,900 and then the bathroom we made us do the plumbing and electric without the permits and we were caught by the inspector after the framing was done and the electric and rough plumbing too which represent around $4,000 for a total of $21,900.

  Then he made me hire an electrician to get a proper electric work on his basement because it wasn't by code he made me pay him always with the promise he was going to pay me later but he never did and finally when the electrician finished he asked him to leave and now he says he doesn't like anything else and I have to pay him back like my work doesn't worth a penny. 

  He made me hire an architect with the promise he was going to pay for it and still nothing. He still owe us for all the time we lost waiting for him to take care of the things City hall was asking. Please see attachment.

• Initial Complaint

  01/12/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I own this rental property and hired him to do some work. He was supposed to redo the bathroom and to build a deck on the back. He left a hole in yard where the deck was, having torn down the existing porch. He also tore down the garage. He did about 3% of the work in the bathroom. There is water that runs from the bathroom to the basement. I have tried contacting him and all he does is give me excuses. I paid the entire amount, $12,000 and I have a receipt which is signed.

  Business response

  02/17/2023

  We did what are you hired us to do with demo the garage we hauled everything that we were supposed to do then we demo the entire bathroom we made an opening for the exhaust vent when I told you that more work had to be done because of the conditions of your house, you are agreed to those changes then you made us do more things out of the scope of work that we were hired to do but you said that you were going to pay me over more time and I told you that we were good with the money that you had paid us, and when you had more money, we will be able to come back we supplied and installed everything new to your satisfaction, but when I started asking you for the next payment, then you suddenly said that you didnt like the materials that I have use and I apologize in advance for this issue for lack of communication for a language barrier probably Im made several attempts to go to your house, but you said you had another contractor and that you needed the whole money like if all the job that I did wasnt worth anything. I apologize for the delay to answer about your complain. I had a concussion grade two land I couldnt use the phone or anything.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I entered an agreement with Baeo construction in June of 2021 the rehab the house at **** *****. ****** the owner of Baeo construction tore down the whole rear of my house and stripped the property of every thing. merman also took a total of 45 thousand dollars claiming to need money for materials to make progress with the property totally ignoring the agreement we spoke of. ****** has disappeared and is no longer responding to my text or phone calls I feel like he tore the house down to create more work for himself. leaving me in a desperate situation to fix the problem.

  Business response

  03/03/2022

  I am sorry you feel this way ******, I have not disappeared, an urgently health related issue made me take care of my dad since the last time I texted you and ***** letting you know about it, I am focusing on take care of him preparing everything for the what happens to him cause we only have each other, as soon as I get back will resume the job at your house. I didn't did what you're saying about that house, that house was a hazard the way it was and every time I was going to do something on it I have sent you pictures and texts telling you the reasons why it had to be done and I did it and you knew every change we did cause then you were stopping by to see it so I do not know where this is coming from, beside you're only paying ridiculous 15,000 because you told me that I had to be responsible for the other 15,000 cause I did more than it was agreed. But then the hole house started bowing again and I had to instal like 40 new joist all over the house where I wasn't supposed to install it but you haven't received any text or call saying it's gonna cost this or that, so yes I have been taking my own time to have the things done properly and by code cause it's my license on the line but honestly I haven't been able to get communications with any body cause this health issue so I will expect always the best and not the worst and this situation with my father and as soon as I can I will resume activities.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this business over a year ago and he is taking his sweet time getting the job done. I have given this man my money. and he dawdles around doing a thing here or there. There is a big hole in my back yard where he is supposed to be building a deck

  Business response

  11/30/2021

  Please as God as my witness don’t be disrespectful with my guys job, you and agreed 3,000 to demo the garage and then 6,000 for the deck, then you told me to renovate your bathroom I asked you 7,500 and you also agreed, so far you have paid 5,000 first installment then 7,000 second installment and 1,400 third installment for a total of 13,400 vs 16,500 which mean there’s 3,100 due on completion day and so far I had finished the demo and hauling of all the debris which just for hauling you owe 840 for 2 dumpsters (420 each) I do have the receipts and you still haven’t paid for those and the bathroom 7,500 and the two additional doors that you still haven’t paid me (250 each) cause I m just charging you the materials, you’re schedule for the deck next week and I have done more than 75% of our agreement so please don’t say things that are not true just to make me pay for something that you have approved step by step if there’s something you don’t like with the bathroom you were the one who picked the materials this is a website for real complaints not for people who looks for blackmail contractor to get some kind of profit 

• Initial Complaint

  10/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in 2020, I gave this company a deposit for tearing and rebuilding my garage and deck. He did the tear down but has done nothing to rebuild it. I ended up paying more money to have my bathroom done. He has only done about 1/4 of the bathroom work. I have paid $13,500 total. I last spoke to him 3 weeks ago and he told me he would be there that next Monday. He did not show and I have heard nothing from him.

  Business response

  10/04/2021

  I just spoke to you I explained it to you then we can go with normal sizes in windows and bathroom doors I explained it to you that this is not on to me I ordered supplies and then I have to wait till I receive it you told me that you will be able to wait. Nowadays delivery times takes a lot of time and that is not under my control I told you let finish with regular standard sizes for the windows and doors but your house is so old that they don’t have those sizes anymore please remember we just spoke last week cand you told me that you will be able to wait if this is not the case please let me know.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩