ComplaintsforPettis County Farm Bureau - Katie Wittman
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
The beginning of May 2023 my Parents contacted Farm Bureau regarding the storm damage that occurred to the roof of the house, Claim # ****** - **** ********. The Farm Bureau Insurance Agent sent my Parents $6,000.00. Which they received on May 31, 2023. However, this was without a formal quotation from a roofing company, and clearly not enough to perform the task of repairing/replacing the damaged roof. Once my Parents (who are in their 80's) advised me of what happened, I got involved to assist. Thereafter, we contacted ********* ******* who provided a quotation for the work on June 29, 2023. The Farm Bureau Agent rejected part of the quote on July 31, 2023. A revised quotation was created on August 18, 2023, with an on-site visit of the Farm Bureau Agent and ********* *******. Our understanding is that the Agent, ****** ******* at the Missouri office* **********************, Tel# ************, accepted the revised quotation per the Roofing Contractor, with a total of $15,382.97. However, we have not heard from the Agent since August 18, 2023. We have called and sent emails a number of times, but no response.Business response
12/26/2023
This is currently being reviewed.
Thank you,
***** *******
Business response
12/27/2023
Please accept this as Missouri Farm Bureau response regarding the above complaint.
The complaint filed under Mr. and Mrs. **** ********** claim contends Missouri Farm Bureau has not allowed enough for the repairs to their home. A portion of their claim was denied due to specific exclusions in their policy. A partial denial letter was sent to Mr. and Mrs. ******** explaining our findings, which accompanied our supplemental estimate and settlement. Mr. and Mrs. ********** claim was handled and settled in accordance with their policy language and settlement valuation.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.