Business ProfileforInter-State Studio & Publishing Co.

I ordered 2 photo packages on my mobile browser on 9/1/2022. I wanted package 1 for my 8th grader and package 2 for my preschooler, as these were her very first school pictures. There are multiple clicks to get a package in your cart on their website and multiple codes to enter when ordering pictures for two different schools. I received package 1 for my preschooler yesterday, so being unsure if this was my mistake or a glitch in their system, I went online to order the additional prints that I needed. Come to find out, I was going to have to pay the $3 "style charge" again, on top of ordering $11 individual "add-on" sheets for the three more sheets of photos I would have received with package #2. I contacted customer service, and the representative was not understanding or helpful with this issue. I asked if I could pay the $11 difference for package #2. The only options I was given were to pay considerably more for the sheets I needed or another $22 for a digital image to print the sizes I still needed. I'm very disappointed in their customer service department's lack of caring and flexibility. Our children are only young once. These photos cost enough as it is, so it shouldn't be so hard to reconcile a difference with a customer regardless of who is at fault—poor customer service.