Business ProfileforPleasure Pools

We hired Pleasure pools, now Neosho pools and spa, ( they merged) to changed the depth of our pool, off the back wall, add the acapulco deck and run the necessary lines to a new pool system. Fix the broken lights and in general refurbish the pool. Within the first year the plaster started cracking and soon there were cracks everywhere, The plaster was popping off and we called. *** *** ******* came out and said they would buff it out it was not a big deal. They tried. I thought that I was scheduled for a re plaster job in April. They sent their crew here to close the pool. They put the antifreeze in the skimmers and put all the plugs in put the cover on. Pool closed for the season. I called in April, No, They did not have me on the schedule and could in fact not open my pool until May. They opened my pool, we talked about the plaster again. I wanted to wait to replaster it until fall as I would lose a whole summer of swimming. They wanted to replaster in June or sometime in July. About a week after the pool was opened, I realized that I could not keep water in the pool. They sent every person, about once a week and they would tell me this or that. ****** finally came out with scuba gear and determined it was all the returns that had broken and were leaking. At his suggestion, I plugged the returns and used the acapulco fountains as my only return,. It was still leaking water. I had a 1400.00 water bill. About July 11th, I just stopped putting water in it. They kept looking for leaks. No solution. I called *** over and over. Multiple messages to Jeremey. Nothing. I called several pool companies and the result of their inspection. All lines were broken. The lines under the acapulco deck were never put in right. And that is where the truth starts coming out. I am out of words but. Everything from the plaster to the deck all lines and everything is being replaced now. A different pool company obviously,. I asked them for insurance.l