Business ProfileforPowerflex Systems Corp.

We ordered fittings for our hdpe pipe and called this powerflex to verify that the pipe we ordered elsewhere would work we were assure 5 times it would. The only reason we had to go outside PowerFlex for our pipe is because they did not have it in stock, and didn’t know when they would When we went to put in the pipe after the trench was dug the fittings did not work with our pipe. When we called powerflex we were told **** helped and isn’t in. I called back a couple hours since I didn’t get a call and she said I do not remember the 5 phone calls specifically just vaguely sent us return labels and did not refund our order or return our calls about our refund. I had no choice 23 days after they received parts to file for refund from credit card. Today 1/4/23 **** called stating she was confused I filed a dispute and then stated she order the correct parts and will be here and is holding our money for that. I did not agree or sign anything for that. I had to go to a different company over a month ago that **** herself recommended to get the fittings that we ended up purchasing. Than **** stated she was sending us an invoice today for cost of shipping and other fees. I think the loss of cost is an internal issue between employee and employer for their bad service and knowledge about there own product. . I have never received worse customer service or bad communication from someone which I have stated to this woman multiple times. I wasn’t going to file a complaint but after my conversation with her this morning I felt compelled to hold her accountable for her actions and aggressive tone.