ComplaintsforMissouri Delta Medical Ctr

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I've been to the er a lot these past couple of months over my kidneys hurting Me. The hospital keeps telling me oh your just constipatedand have done nothing and just sent me home saying I'm just there for drugs. Well come to find out I'm in end stage renal disease. They did absolutely nothing to help me.

  Business response

  07/03/2024

  We will begin researching this and get back to you regarding the complaint.

  Business response

  07/03/2024

  our patient representative spoke with the patient yesterday. he told her he had submitted to the BBB. he had read his lab report from his chart wrong. he was happy when he hung up after speaking to our representative

• Initial Complaint

  02/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Transaction date shows 7/18/22, I am filing this complaint because I have been making payments to Missouri delta medical center and I am receiving collections letters also for the same amounts as I’m making payments on. I know I’m not the only person that has filed a complaint, I’ve talked to several people that have. The amount was 3597.30, 15.00, and 735.89. The last payment I made was $300.00 last billing cycle. I fully intend to pay the whole bill but I don’t make enough money to pay the balance in full hence the payments. I and many others would like this particular hospital’s billing dept. to get it together especially since I have spoke on the phone with them about making payments then I start getting collections letters? It’s embarrassing and I I’m sure it gets reported to credit bureaus and since I’m working on building my credit this problem isn’t helping. Thank you for the service you provide and I hope you can help me and others that are having trouble with this hospital.

  Business response

  02/13/2023

  i will review her accounts today and get back to you...

  Business response

  02/13/2023

  i have reviewed all of the patient's encounters and balances. the last payment i see that was made by the patient was $2.50 on 1/31/23.  on 1/30/23 the payment was $10.00. all of the payments that i see are for older accounts that are with a collection agency. there is a $300.00 payment made on 9/14/22 for the 9/13/22 DOS and the remaining balance on it is $735.89. there have been no payments made at all on the encounter with the $3,597.30 balance. payments total $521.10 from 4/29/22 to 1/30/23. if she is making regular monthly payments she needs to call me at ************ so we can find where those payments are being applied.

   

  thank You

  *****

   

• Initial Complaint

  01/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I mashed two of my fingers really bad. I went to one of their doctors. He referred me to someone else. I saw him five times and then he referred me to someone else. They have charged me $1100. They haven't done a thing and I've already been billed.

  Business response

  01/12/2023

  i will be reviewing all of the patient's encounters and will send a reply soon.

   

  *****

   

  Business response

  02/01/2023

  ******** ***** ******* ****** asked another provider to review this patient's account. to summarize the findings , the care he received was appropriate and the patient was non-compliant with the treatment plan. i will print all claims and insurance EOB's and send to the patient. i will make sure my phone number is attached so that he will feel free to contact me regarding any questions that he may have.

   

  ***** **

• Initial Complaint

  08/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  (1) The billing department *****. They sent a **** for $53.50 which I paid and was reflected on my statement 3/23/2022 to a collection agency I received the letter from CCB CREDIT SERVICES on 8/15/2022. When I called ******** to ask about this, as previously on other occasions regarding billing because I could not make sense of it or they passed the buck and said someone left a page out,I got the same cocky, smart a** run around.This better not be reflected on my credit report and I sent notification of this to CCB CREDIT SERVICES.(2) On November 4, 2019, my significant other, Boby *****************, whom I am POA of, was admitted to Missouri Delta Center then sent directly to *** in *********, **. neither I nor our children, who were on the emergency call list, were never notified by either hospitals where he was admitted.************************** was taken to MDMC by *********************** and ********************* who is absolutely no kin at all. We only got notification of ****************************** admission to the hospitals by another family member about 24 hours later. His condition was very bad with a stroke and a blood clot on his brain.After he (**************************) was released from the hospital approximately 1 month later, I called **** to inquire about his admission on November 4, 2019 at their hospital at the ******** location. Being his POA, I had that right. Only after being told that information couldn't be given to me and I informed her (********* in Admissions) that I was POA, said that there was no signature on who signed the admission form to have him admitted so he would have had to of checked himself in.Really?? How?? Someone with a major stroke? Come on now! Someone was covering for the *********.I asked ********* in Admissions for a copy of the form to be sent to me and she said she would. She never did.I am very displeased with MDMC's billing and management skills. They lack a lot to be desired! However, our experiences with the doctors and nursing staff has been great!

  Business response

  08/17/2022

    2) *********************** was in the ** on 11/4/2019 and transferred to ********* University. The patient said a "recent family" brought him to the ** because the dizziness was worse. **************** signed the consent to be treated. he was alert and oriented.  He was admitted to the Rehab floor on 11/13/19 after his stay in *********. Missouri Delta Medical Center does have an employee names ********* in our admissions department but she didn't start working her until August 2021 so i am not sure who she may have spoken to. there is no indication that any calls have ever been made to us regarding this account. statements were issued on 12/4/19, 1/3/20, 1/16/20, 2/15/20, 3/16/20 and 4/15/20. the account was sent to a collection agency on 4/23/20.

   

  1) i do not see that there has ever been a $53.50 payment. there was a payment of $36.26 on 8/5/22 for an encounter on 5/25/22.

   

  the phone number she listed ******** is not one of Missouri Delta's that i am aware of.

  I would be agreeable to talk with the patient or her if she wants to give me a call at ************

   

  *****

   

   

  Customer response

  08/17/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from a collections agency over a 65.00$ charge from Missouri delta medical. I was as far as I remember never contacted about this bill that I would’ve paid with an explanation of the charges. I have another bill for over $600 that I want to talk to them about. Charging over $200 for a Covid test and a flu test is absurd when they were still free at that point. I called and left a message with them over a week ago and haven’t heard anything from anyone there. So I guess rather than doing their job they’d rather just turn in it over to a collections agency, after all its not their credit they hurt when they do that. They’ve done the same thing to my wife. They never called her either they just sent it to collections

  Business response

  05/31/2022

  I have all of Mr. *******’s corrected. The registration was not correct for 3 of his visits and he was listed as self-pay. I have added his insurance to file for the denial but I did adjust them off today because they will be timely. I have notified the collection agency to return the ones that did not have insurance and notified them also that all of his encounters are paid in full. Right now he does have a credit balance of $297.65 and I will be asking for a refund check today , it usually takes a few days to get in the mail.

   

  I do not see anything saying the patient has called so I’m not sure what number he might have called and left a message at. It looks we have a different address for the patient . The address we have is  **** ****** ******* *** and statements have been mailed to that address. There is a different address on this email from you. I will correct the address in our records.

   

  If the patient would like to talk to me about any of this I will be happy to speak with him. My direct line is ************.

   

  Thank you

  *****

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Missouri delta keeps send due bills on a bill that was paid last September 2021 paid in full and they are still sending me a bill with a due date every month threatning collections. but when i call they say its paid in full, i explain they say they will take care of ,then next month it happens again Ive called i offered to go the returned cashed check they keep saying thats not needed then it happens agin

  Business response

  04/27/2022

  the patient was seen on 4/19/21 at one our clinics. there was a charge for an office visit and also charges for lab work. the balance for the lab work was $87.90. the patient paid 50.00 on 9/15/21 and paid the remaining balance of 37.90 on 12/6/21. the office visit for the same date was billed but was denied as a duplicate and the balance dropped to self-pay in error. the patient started receiving the statements for the office visit which he had not paid on but he really didn't owe the amount since MDMC needed to follow-up on the claim. we have adjusted the 256.25 balance for the office visit and he will not receive any more statements. it was adjusted off on 4/14/22.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩