ComplaintsforMorlan Dodge

• Initial Complaint

  04/10/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I can&#**;t get them to fulfill contract. They got all upset with me and kicked me out of their store. I walked in off the road looking to buy a new truck. The salesman must have thought he could get over on me because I am autistic. He tried feeding me chicken wings and said he wanted to be my friend. I bought a truck from them but when I get home the back up camera doesn&#**;t work, there is a big dent in the passenger side of the truck and other problems with the car. I took it back to them and they worked on it. I told him that they are not acting like a friend. The salesman got all in my face and kicked me out of the store. They owe me tires, an alignment and an oil change on my truck. This was in the written contract. They didn&#**;t get the truck inspected and the lady at the *** said the dealership should have done this. It seems like the truck was in an accident. I feel like I paid full price for a salvage truck. It seems like they are trying to pull the wool over my eyes.I would like a replacement truck that has not been in an accident.

  Business response

  04/11/2024

  The sales manager offered a free first oil change and a tire alignment when he purchased tires at our cost.  Nothing else was promised or owed to the customer.  ****************** agreed to those terms and signed a document reflecting this agreement.  According to CARFAX  there is no report of accidents , damage or airbag deployment. To our knowledge this vehicle has never been involved in accident as ****************** stated.  I would encourage ****************** to contact our service department and ask for Mr. *************************** so that we can schedule him for the alignment after his new tires which he agreed to pay for are installed.  We will of course honor his next oil change as agreed when it is time for this to be performed.

  Customer response

  04/11/2024

  Complaint: 21556272
  
  I am rejecting this response because:
  
  I was completely disrespected throughout the entire purchase process. They thought very little of me, tried to feed me chicken wings and I had to repeatedly decline. The sales man was in a rush to get me to sign and shake his hand and be his friend. 
  

  I wasted an entire day at your service department and got screamed at 2 inches away from my face and kicked out. The sales manger was trying to get me to punch him so they could call the cops on me. All I said is if a friend sold me the truck they would have told me about the dent on the passenger side. The service department said it needs a wiring harness. 2022 truck with a cut wiring harness going to the bed. This truck was clearly in a wreck, got the bed replaced, and they never re aligned the bumper. God only knows what else is wrong with it. Probably why it shakes going down the road. The sales man said thats just the wind. 
  

  I later called before contacting bbb and they said I no longer have any business with them.

  Bottom line is I was sold a wrecked truck, the dealership treated me like garbage and now they only want to do anything to try to save face. 
  

  im disgusted after writing a 45k check for this salvage of a truck and the way I was mistreated. 

  
  Sincerely,
  
  ***************************

  Business response

  04/17/2024

  I am sorry that you feel you were disrespected.  A commitment was made regarding a free oil change and balancing of your tires which we will honor as agreed.

  Customer response

  04/20/2024

  Thank you 

  Business response

  04/23/2024

  according to ****** the vehicle has never been involved in an accident. *************************** our director over the service department has agreed to meet with you to have the tires balanced and free oil change as agreed upon at the time of purchase at your convience.

• Initial Complaint

  03/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I&#**;m filing a suit against them because I got a **** from them. They have a mix up on the price that was originally set up. I would like to a billing adjustment on the monthly price of the car because I had a trade in.

  Business response

  03/20/2024

  Mr. **** traded in a 2012 **** Fusion at the time of purchase.  All of his paperwork  discloses his trade allowance of $2500.00.  HIs trade allowance was deducted from the sales price on his title application as well as his retail installment contract.  There is no adjusment due

  Customer response

  03/26/2024

  Complaint: 21460106
  
  I am rejecting this response because:
  

  When I went to the sales office, I talked to them about a car, and it wasn't clear that the car $28,055.  There was no sticker on the car.  I liked the car, but I would not have purchased the car at that price.  The price was never discussed.  They should have explained to me and my mother how much my car would cost.  I was clear about the monthly cost of the car and what I could afford.  This was much more for monthly payments then what we discussed.  The sales person said it would be around $400-$500 and some change.  The cost per month for this vehicle is $650.46 per month.

  
  Sincerely,
  
  ***************

  Business response

  03/26/2024

  The price of the automobile was disclosed on the purchase order, title application and retail installment contract.  All of which were signed by both parties at the time of purchase.  The retail installment contract disclosed your monthly payment which was again signed by both parties.  Your trade allowance of $2500.00 was deducted from the selling price.  We would be happy to go over the paperwork at a time that is convenient for you if you would like to come by the dealership

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 22, 2023; my daughter, and I went to Autry Morlan in ********, ******** to look at some vehicles. My first vehicle I had purchased was a 2021 ***** Malibu it had gotten dark before the paperwork was complete. I signed the paperwork and went out to see my car, but there were some fading toward the side panels of it but one of the gentleman said they would replaced it. The next day was Thanksgiving and I went to the car and saw a lot of scratches; I text ****** the same day and told her about the car and the damage to it. November 24 I took the car back and they looked and agreed that there was a lot of damage; their excuse was they got it from another car lot and they didnt know it had that much damage. I look for another car and I got a 2022 ****** Altima SL. There was a wide scratch on the passenger side on the bumper which I pointed out to the sales woman and she said shell have them look at it. I bought the vehicle on the impression that the scratch was going to be taken care of. I texted the lady who sold me the car name ******. She told me that the touch of guys would be there on Monday Nov 27,2023; I took my car to ****** Morlan touchup guys try to touch it up, but the paint was a little darker then the paint on my car after a day the paint disappeared I text ****** and told her about my car. She told me to bring the car in for an estimate. Im assuming that they was gonna pay for it. I took it to the body shop December 30 to get an estimate and I told them that ****** told me to bring it over and that they would take care of it so after the guy took the pictures and I made an appointment to bring it in; about 20 minutes later ****** called saying that the people at the body shop was under the impression that Autry Morlan was going to pay for the vehicle getting repaired. I said yes thats true. ****** told me that they were not going to pay for it. I told her that I wasnt going to take this and I was gonna talk to her boss the owner of the company and she told me that I could talk to her boss. I text her a few times waiting on the number to her Boss and she never responded. I wanted to talk to the owner of the company. So my dispute is if she knew they wasnt going to pay for it. She shouldve told me before I bought the vehicle. I like the vehicle so I purchased it and now I have to fix it myself and Im very displeased with this company.

  Business response

  12/04/2023

  ******************** sales person will be contacting her to schedule a repair on the side of the bumper at no cost to her.

  Customer response

  12/08/2023

  I also reported to ****** that the windshield wiper fluid comes out like a faucet.  She told me to bring my car in Monday Dec. 11; and give her the keys.  Do I need this in writing.  I dont trust this business anymore.

• Initial Complaint

  10/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  please see attached

  Business response

  10/31/2023

  We traded for this vehicle at our Ford dealership on 6-21-2022.  The previous customer had a Missouri title issued on 6/15/2021 showing actual mileage as 104,123.  When we traded for it at the Ford dealership the customer verified that it had 123,835 actual miles.  When it was sold to our Dodge dealership miles recorded and taken off the vehicle were 124,110 on July 8, 2022.  It was then sold to Mr. ******* on the same day.   I believe the error took place in Illinois and they possibly looked at a trip meter which showed 15,249.8 and was never reset until it was sold again.  If you look at the car fax the mileage was consistent until that point which made a 55443 jump in five months when prior to that the Illinois customer had never had a history of driving excessively.  We did not nor have we ever rolled back the miles on any vehicle through any of our dealerships.  It is clearly an issue that originated in Illinois.  We visually looked at the miles each time a vehicle sold.  I have seen this issue before when an owner would set a trip meter and not reset and a technician would not know the difference.

  Customer response

  11/01/2023

  Complaint: ********
  
  I am rejecting this response because: at no time during the buying process with Morlan Dodge was this ever disclosed.  If I had been given all the facts I would not have purchased the truck in question.  I have called ****** and it was stated to me that even if the dealer submits the proper paperwork correcting the mileage, the report will still show the discrepancy. The Ford dealership near my home confirmed this and stated to me that basically my truck is worth approximately half the actual value. My contention is that Morlan Dodge had this truck on their lot for sale for a period of time and no one would purchase it and a decision was made to roll back the odometer to sell it.  If what they say is true then why was not all of this disclosed to me at time of sale?   I will not accept their version as being truthful.
  
  
  
  Sincerely,
  
  ***** *******

  Business response

  11/08/2023

  I have spoken to our General Manager, the Service Department supervisor and Sales Manager.  There is no issue with the title it is an error on the ****** report which Mr. ****** told him we could send a request to correct.  We at no time altered the odometer and the title from the State of Missouri reflects that it is actual mileage.  

  Customer response

  11/10/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  09/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a **** ********, and it broke down, so I took it to Morlan and they said it would need a new engine. I paid over $6K for a new engine 4 months ago. It is broke down again, and everyone that looks at it says it is not a new engine.

  Business response

  09/23/2022

  The repairs on the **** ******** were completed and the vehicle was picked up by the customer on 02/28/2022. ** ************* called the dealership to report a problem with her vehicle and declined to make an appointment. It is not possible to diagnose the problem without seeing the vehicle.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Sunday, October 24, 2021, my wife and I noticed that our 2012 Chrysler T&C would roll forward when put into PARK on a slope (in the church parking lot). The car was quite drivable; just needed to apply the e-brake to keep it from rolling. We called to make a service appointment at our local dealership on Monday, October 25. We delivered the car on the 25th for a 26th appointment. We received a call asking for permission to look further into the issue. Today, October 27th, I received a call that the issue was a part in the rebuilt transmission. This transmission was put in by the same dealership earlier in the year. Since the part in question was not available, a new rebuilt transmission would have to be installed (paid for by the warranty). An estimated time of one week was given to receive the transmission. Later in the day, I received another call stating that the rebuilt transmission was on backorder and no delivery date would be known. I was also told they did not have any loaner/rental cars available. I called back later asking if I could pick up our van to drive until the (new) transmission came in. I was told that I would have to pay several hundred dollars of labor for them to reinstall the old transmission, add fluid, and remove the old transmission (again). My family of seven now has to rely on help from others for transport over several weeks of unknown time. I was not told earlier in the process that I could not have our drivable van back. I do not have any supporting documents as this occurred over the phone. We feel that our vehicle is being held "hostage" for a "ransom".

  Business response

  11/02/2021

  I do understand and sympathize with the customers concerns. He was correct in saying the transmission is on back order. There was a one week status on the transmission and during the process of ordering, status changed. With Covid a lot of parts go into a back order status. With this part, we should  have in this wek or the next. Part status shows the part has been processed meaning it is in a transportation status. Awaiting to be picked up or is in transit to our location.

  It would have been unsafe to put the transmission back together because it would not go into park, meaning the vehicle would continue to roll. This puts the customer and other people at risk. On request to put the transmission back together, it would have cost the customer. Warranty would not cover the fluids, gaskets and labor to do so. As far as the customer not being informed of the vehicle status earlier in process, the transmission had to be partially disassembled to determine what was wrong and what parts were needed to be ordered.

  We do not have loaners at this location so one was not offered. With this being a parts warranty Chrysler Warranty  would not cover loaner. I do apologize for the inconvenience. Please understand we are not holding the customer's vehicle for ransom or out of maliice. Our main concern is to fix the vehicle correctly so the customer and his family are safe.

  Customer response

  11/02/2021

  Complaint: ********
  
  I am rejecting this response because:
  

  My spouse and I reject this response.  If the dealership knew that parts were difficult to obtain due to COVID related issues, then that should have been disclosed at the start of this process.  We absolutely appreciate the concern for the safety of our family.  Knowing up front that part relay time would be long, we could have waited to arrange for another vehicle.  The vehicle is safe to drive as long as the e-brake is applied along with PARK.  This is not a grave issue in a county in which their are no hills.  As far as holding the van hostage, it truly is in essence.  How else do you explain only allowing the customer to retrieve his vehicle if extra money is paid???  Please notify us once the "newer" transmission is installed so we may get it out of your way.
  
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Me and my Fiance bought a 2018 dodge journey on 7/31/2021 from ****** **** at morlan dodge in sikeston. We began to experience issues with the air conditioner right after pulling off the lot. it would make a whistling and grinding noise and would get hot and then cold. I made three attempts of putting my car in the shop to resolve the problem within my 30 days and finally told them I just wanted to trade it for a car that wasnt in the shop more than i was driving it. I had a loaner car the first time for two days and now currently have it again for who knows how long while my car sits in the shop going on day 5. Iv barely drove my car and just made my first payment. They told me they did not have a trade in for me to get a different vehicle and refused to pull one from one of there other lots because of the loss on there end. weve had multiple issues and would just like to trade this car in for something else even if it is smaller. we also had issues with them paying my sales tax.

  Business response

  10/26/2021

  This is in response to the letter we received from your office on September 20, 2021. The repair was completed on the air conditioner for Ms. ********* and she has picked up the vehicle from our dealership. Ms ********* was given a courtesy vehicle to drive while parts were ordered to replace the air conditioner compressor on the vehicle to drive while parts were ordered to replace the air conditioner compressor on the vehicle purchased. There was a delay on the part from the supplier which is not unusual at this time due to a limited supply of many parts. The cost of her repair was totally covered and she had no out of packet expense. Ms. ******** was also given a check from the dealership to cover $600.00 of her sales tax and we also took care of the deductible of $200.00 for her repair. It was not possible for the lender to finance another vehicle for her at this time due to the short amount of time on her current loan. We have tried to comply with Ms. *********'s requests as best we could but there were factors such as delays with parts and financing that are beyond our control.

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