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ComplaintsforAll-Star Auto Group LLC
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Complaint Details
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Initial Complaint
11/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Last October I had purchased a 2014 Jeep Patriot from this business. When I purchased the vehicle, there had been an issue with the windshield and a couple other things. I was told by the salesperson that I was dealing with that they would replace and fix the issues with the vehicle on them if I were to make the purchase. I did. What I am dealing with now is that the business refuses to provide me the original title to the vehicle. They claim after fixing the windshield that the issue wasn't enough to have it fully repaired and that I was going to actually have to pay for the fix myself. This was not what I was promised. They did not fix all the issues and now refuse to give me my title until I have paid. I had trouble getting other paperwork from this business as well. I believe this is not good business.Business response
11/19/2021
We have the title at the dealership. We explained that they will have to come and pick it up. We do not mail titles due to if it isn't received, it is our responsibility. We have the consumers sign paperwork that they have received the title, in person.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.