Additional Information for Motorcycle Closeouts, L.L.C.

• Let's Ride Bicycles

• Rusty Beck, President
• Andrea Fluke, Office Manager

Principal

• Rusty Beck, President

Customer Contact

• Andrea Fluke, Office Manager

• CREDIT CARDS
  We currently accept VISA, MasterCard and Discover issued by a United States bank. We do not accept international credit cards. You will need your credit card number, expiration date, CVV code (on the back) and the billing address when you place your order. To ensure maximum data security, phone orders cannot be accepted.

  PAY PAL
  Buyers shipping to a Seller Protected PayPal address in United States may place orders using PayPal. Using e-Check’s will delay shipment of your order until PayPal notifies us the e-Check has cleared.

• RETURNS – 30 DAYS
  You must obtain a Return Authorization (RA) before returning any items.  Any items returned but not listed on the RA may be refused.  Returns must be received at Motorcycle Closeouts within 30 days of original shipment to customer. Holiday Extension for items purchased after Thanksgiving: returns must be received by January 15th of the coming year.

  WHAT IS ELIGIBLE TO RETURN
  All items unless otherwise noted may be returned for Motorcycle Closeouts Store Credit (see Motorcycle Closeouts Store Credit section below) or a Refund less a Refund Processing Fee (see Refunds section below).  Some items are not eligible for return including: eyewear, hats, do rags, balaclavas, undergarments, electronics, DVD’s, lighting, and any other items specifically excluded on our web site.
  Only new, unworn items with their associated packaging, tags, documentation, etc. in their original, new, complete, clean, undamaged, unworn and re-sellable condition may be returned. Individually packaged helmet face shields must be unopened. When an item is not received in this condition, at our discretion we may refuse the item entirely or deduct cleaning, repackaging or other fees from your store credit or refund.

  HOW TO OBTAIN A RETURN AUTHORIZATION
  The RA must be requested and completed by the Billing Contact on the account used to purchase the items.  The completed RA form must be shipped with your returned items.
  To request an RA, login to your account, click "Manage Your Account", click “Order History/ Returns”, click “Request a Return Authorization” to the right of the order with the items you want to return.  Select items you wish to return, then click “Continue to the Return Authorization Request Form”.  Follow the instructions to complete your request for a Return Authorization.
  Once the request is approved, you can print the RA form by logging in to your account, go to “Order History/ Returns”, click “RA #xxx Processing” to the right of your order number to display the RA.  To print the RA form click “Printer Friendly” located in the upper right corner then print the RA form.
  If Store Credit is selected, the Store Credit will post to the account used to purchase the items.  If Refund is selected, the refund will post to the payment method used to make the original purchase.

  PACKING AND SHIPPING YOUR RETURN
  Write the RA number on the outside of the shipping box with a marker or you package may be refused.  The completed RA form must be included in the box with the items you are returning.  Ship only items listed on the RA as all other items will be refused.
  We recommend you ship via UPS or FedEx with full insurance (do not pay for signature required as deliveries to a business require a signature). If you ship via United States Postal Service send with signature required. 
  All returned item(s) must be carefully and securely packed in a generic corrugated cardboard shipping box with the RA number written clearly on the outside of the box. Mailer envelopes may be used for small unbreakable items such as t-shirts or MX gloves. The manufacturer’s product packaging (helmet box, boot box, glove bag, etc.) is considered part of the product itself and does NOT constitute a proper shipping box. 
  
  Helmet Returns: Helmets require special care when shipping. Helmets must be inside their protective bag, shield closed, right-side-up in the manufacturer’s box with any and all supplied protective shipping material, including shield protector. The manufacturer’s box should then be placed inside a proper shipping box with protective padding, foam peanuts or packing paper to ensure a snug, secure fit. Helmets returned damaged or scuffed will be refused.
  Return shipping is the responsibility of the customer.  Shipping and handling charges are never refunded or credited, unless we shipped the wrong item.

  PROCESSING YOUR RETURN
  Please allow up to 14 days to process your RA after it has been delivered.  It usually only takes a few days except during peak times. To check the status of your return go to Order History.  If it no longer says "processing" next to the RA number is has been completed.
  Refused items will be shipped back to the customer at the customer’s expense and the item(s) will no longer be eligible for return. Return shipping and handling on refused items is $30.00 per item and must be paid by the customer via credit card or PayPal within 4 business days of notification. If the return shipping and handling is not paid within 4 business days, the customer will forfeit the item(s) and it will be thrown away.

  MOTORCYCLE CLOSEOUTS STORE CREDIT – 365 – DAYS NOT REFUNDABLE
  Store credit for use at Motorcycle Closeouts will be posted to your online account.  To view your Store Credit total go to the bottom of Update Account Information. If you select Store Credit, your funds are no longer eligible for refund. Your Store Credit will expire and be deleted from our system after 1 year from the original date of purchase.

  REFUNDS
  Because of the effort required to process a refund, we charge a modest refund processing fee of $10.00. This fee will be deducted from your refund amount. If you paid for your order or a part of your order with a Motorcycle Closeouts Store Credit, it is not eligible for refund.