Business ProfileforCarmil Car Audio

After spending $4000 in parts and labor I had to spend another $317 at a dealership for cracks, unplugged tubes and missing bolts. I have pictures with dates on the entires experience. On the way back a front speaker went out. The sound quality was still not where it needed to be and it was recommended I spend more in equipment and labor. I was also charged a 2nd tuning. Then a day later a rear speaker blew. I had to come up a 3rd time because the sound was still off. As well as a speaker falling out. I got a 2nd opinion because this was just not sounding like a lot of other bikes or good and balanced. So I then communicated I would be going a different direction. A new shop pointed out the speakers had been cut down to be crammed in and also holes were jammed up against the speaker grill in the front. The saddle bags were drilled incorrectly right thru the bag and not sealed or routed, just left the wire un neat and in the way. I tried calling and was told carmil was busy and would call back 4 different times and I finally just stopped in. Carmil kept 20% of all equipment upon return which I don't see as a term on any of his paperwork or receipts. After he reassured me numerous times in person he just wanted to make it right and that he would take care of me. I also caught that I was charged a credit card fee on a cash transaction.The professional recommendation is almost spend more money, buy more. There is an excuse for everything and a negative reaction to any confrontation. And as far as his lashing out and name calling I refuse to cower to that level. I gave him more than one opportunity to make the situation right and he told me this is all I can do. I would say poor customer service. And after spending 4000 he only refunded 1263 and said that that was more than fair. This behavior and his work speaks volumes.