ComplaintsforCornerstone Psychological Service
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Complaint Details
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Initial Complaint
10/27/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On March 30th, I went to see if I could get my son evaluated. They told me that they will get me the results of the evaluation of 6 to 8 weeks. I waited that long and called back and they said it could take 6 months. It has been 7 months and they have not communicated the results. I had been calling but no one has answered or called me back. ********* A. ***** PHD was the evaluator.Business response
11/18/2021
Thank you for informing the clinic of your delay in receiving the evaluation. We take this feedback seriously and are glad to hear from you. First, I would like to apologize for any frustration you experienced. I appreciated the feedback during the conversation with the clinic. It assisted in a quick resolution to the issue. We are truly sorry for the inconvenience we have caused. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.Customer response
11/19/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.My complaint # is ********. I did hear from them last week and they have sent my son's evaluation to me by email and through the mail. I am very thankful for that, of course, but if I am asked to fill out a survey I will still give the clinic a low score.
Sincerely,
****** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.