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Find a Location

White River Marine Group has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • White River Marine Group

      2500 E Kearney St Springfield, MO 65803

    • White River Marine Group

      1500 Maple Ln Lebanon, MO 65536-3518

    • White River Marine Group

      1275 Golden Dr Clinton, MO 64735-1137

    • White River Marine Group

      3630 N 21st St Ozark, MO 65721-5956

    • White River Marine Group

      3807 Tahoe Way Miami, OK 74354-1900

    Business ProfileforWhite River Marine Group

    Boat Builders
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    48 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    White River Marine Group has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • White River Marine Group

        2500 E Kearney St Springfield, MO 65803

      • White River Marine Group

        1500 Maple Ln Lebanon, MO 65536-3518

      • White River Marine Group

        1275 Golden Dr Clinton, MO 64735-1137

      • White River Marine Group

        3630 N 21st St Ozark, MO 65721-5956

      • White River Marine Group

        3807 Tahoe Way Miami, OK 74354-1900

      Location of This Business
      2500 E Kearney St, Springfield, MO 65803
      BBB File Opened:
      3/1/1988
      Years in Business:
      44
      Business Started:
      1/1/1980
      Business Started Locally:
      1/1/1980
      Business Incorporated:
      1/1/1985
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Tracker Marine, LLC
      • Tracker Marine Group
      • Tracker Marine Retail, LLC
      • Sun Tracker
      • Tracker Marine Boat Center
      Business Management
      • Ms. Leslie Rice, Complaint Contact
      Contact Information

      Principal

      • Ms. Leslie Rice, Complaint Contact

      Customer Contact

      • Ms. Leslie Rice, Complaint Contact
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      48 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased a $45,000 pontoon boat from Bass Pro Shops. There were countless warranty issues but most all of them have been resolved. The main issue now is vinyl seats are deteriorating as well as the steering wheel. The warranty covers vinyl seats but I was denied 3 times for repair. When the boat has been in for repairs, it is siting out in the sun and they don&#**;t have it covered. It is covered when it is in my possession. There is nothing in the warranty about environmental issues, just that the vinyl is covered under warranty. I would like for them to repair or replace the vinyl seats and the steering wheel on the boat or replace the whole boat)

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JOSHUA D

      1 star

      11/13/2023

      Horrible horrible company and business model. Who can I talk to about a livewell issue on my boat? I have taken it back to the dealer 6 or 7 times for the same warranty repair and the issue still exists. ****** does not seem to care about fixing the issue on their brand new boat and it's been months of dealing with this. Ranger will not deal directly with their customers and will only tell you to consult with your dealer. I am trying to avoid going legal but something needs to be done now. I am paying for a boat that is useless for fishing and can't get any help.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

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