Business ProfileforBMW of Springfield

Prior to purchase of the vehicle I communicated via email and telephone with an internet Sales person who sent me an email confirming that the vehicle i was interested in was a Certified ************* We negotiated and agreed on a price for the car contingent on me seeing and driving the car. I made the trip from ********* to Springfield to drive the car and make the purchase. When I arrived there was a discrepancy regarding the negotiated price that we resolved with me agreeing to pay $500 more than what was negotiated over the phone. Also, they said the vehicle was not a Certfied pre-owned *** as was communicated and for which I have an email from the Salesperson stating it was a Certified Pre-owned that I have provided to the dealership. They have communicated that they are working on getting it listed as a Certified pre-owned but have refused to provide any documentation or proof that this is in progress or has been completed. I have three pages summarizing all of the communications which included emails, phone calls, texts, etc. I have left several messages with no responses. I contacted *** Customer Relations who reached out to *** ********************** on my behalf and stated that *********************** or *********************** - the Sales and Service Managers would be contacting me. They never contacted me and I left *********************** a message on 2/22/24 and did not receive a call back. Certified pre-owned ***s include an extra 1 year warranty and other benefits such as roadside service, etc. Additionally, the manual in the vehicle was from a completely different vehicle and i have been trying to get a manual and they keep saying they are sending it and it never arrives. Also, since purchasing the vehicle, I realized that the spare tire and tools necessary to change a tire that should be with the vehicle are also missing. All of these items will end up costing me money to purchase. I have a detailed summary of all of the communications including dates.