ComplaintsforRent N Roll
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
12/28/2023 went to RNR we purchased tires and rims, they were put on that same day. We drove to ******* that same day. We got a flat and we called ********************* to change the tire. The tow truck stated that they do not change tires. So, they would not tamper with the tires due to the warranty on the tires. When we purchased the tires we were suppose to receive a safety key to unlock the rims but we did not receive that. We went the next day to RNR tires and they said it was the tow truck responsibility to reimburse us to change the spare. We did not get the key until the following day from RNR. The tow truck charge was $312.00. I would like for RNR to refund us the entire amount of the tow.Customer response
01/29/2024
I have been compensated and the issued has been fixed. The went above and beyond for compensation. They paid ** double and are making the next 4 car payments for us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.