ComplaintsforTop Notch Remodeling & Construction

• Initial Complaint

  12/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I received this companies name after paying for the Home Advisor Pro service. I met with ******* and ****** at the remodel site and went through the property. They appeared knowledgable and detailed. We agreed to work together on a large rehab project I had. They sent me over two estimates and I agreed to them. I wrote them a check to their business name for $21,321.00 to cover the cost of getting started. They came back later that day stating their bank would not deposit a check over $20K and could I please write them two checks this time... one made out for $20K and the other made out for $1,321. I agreed to write them two seperate checks after they returned the original check. They picked up the checks and on 11/18/21 deposited those checks mobily into their accounts. The next evening I was informed that the check for $1,321 did not go through and the $20K originally deposited, but returned. They notified me of this and wanting me to write them two more checks for the same amount made out in their personal name. I told them I would go in and talk to my bank that Saturday morning 11/20/21 and see what was going on with this. I was very suspicious at this point since I knew I had plenty of money to cover the checks in the bank. I went into my bank and was told that the $20K came back because the check was wrote out to their company name; however, when he deposited it he endorsed it in his personal name. My bank refused it for this endorsement issue. After speaking with the person at my bank that spoke with *******, and being informed it all seemed fishy. I then refused to do further business with them and asked him to return the checks which he did. I just found out he the $1,321 did clear my bank on the 18th and he is refusing to give it back to me. He has several prior lawsuits for unscrupulous business practices.

  

  Business response

  12/18/2021

  We did meet Miss ******.And we're hired to do a 75k remodel project for here at a property on college st. We had extensive time out in to get the project ready to go doing email phone an in person tasks to compile the necessary info data an gathering to provide the services need to which a plumbing electrical an framing permits would if been required to which we were doing the framing permit pull for the open concept in kitchen and front room beam work an the room conversion in attic to which had to be brought to code to make a legal room classification adding new floor structure subfloor walks closet etc. The process once hired to effect all of this is a finely tuned process to which is time consuming she hired us to do a job an we were in process of doing it. This project was due to start Dec 1 an we were already done with the logistics part an starting on Nov 29. our company time was reserved an secured by deposit from nov 29 to begin april.Thats 4 months if our company time exclusive to this project to which until she with no just cause it notice backed out. prior to her doing so we had turned down 3 other projects keeping our agreement with her. now the checks one we are a all digital company to include all invoice an banking she was aware of that .Our bank would only do up to 20k check that's the reason for the request to which was no issue . She had also contracted us to do another project for her considerably less an we had agreement to do that job as well way under cost to which to build a ongoing relationship for future business . both checks were deposited an both checks cleared the bank I will upload documentation showing so an obviously even without that I am correct as she has filed a. complaint to such making her statement not only not true but not the factual events .the. 20k check cleared funds were available to us an had siding order placed an the afternoon of the same day a stop or was placed by Mrs ***** an the fund were sent back to mid.mo bank at her stop payment return request . the 1321 check did not receive a request of such after the 20k was done that way I sent memes ****** an called as to what happen she stated she didn't know an I suggested we meet at her bank sat morning to get the deposit resolved as she was now in breach of contract. she seemed fine an was earger to resolve her deposit breach upon meeting her she seemed frazzled to which until I read her complaint I did not know anything as to why she would breach her contract she offered the excuse she need to consult with here mentor a she would get back with me later that day to get this resolved . I never heard from her. I send numerous attempts to see what was going on an she was fully aware that she was in breach an that we needed to resolve this as she has now out our company in a position where we have to fill her 4 month time reserved an get immediate work flow as we had not projected having to go to a no work available status we have like any company overhead an bills to operate to which she didn't give a care to. any company including us charge for. cancelation especially the manner to which she proceeds which is in professional an un warranted or called for an not acceptable good business practice . addressing writing checks to our name that was what her bank told us to doas a way to remedy it an I will be submitting the business card with that mid mo bank employee name . an the cases of business practices is not in one bit fact it true their are no cases of my company having any such court ordered outcome. it's probably the super detective work done by her or a mentor to which a online paid. service for 1 to 10 fee will produce a report a. give a report to which she derived this slanderous comment to which I caution her to not make such false acusations cause their are over 12 companies with TopNotch in the company name to which are in the construction remodeling trade and several have the exact an the rest close to same name which I have no control of. an one company has the exact name an have the exact name s me an my wife the wife if that company has sever alias if his her first name is spelled N both have the same last name as our s an j gave checked N they are trash. your statement as to us is if in fact derived from such a report is that if multiple companies with the above issue to which you out the cart in front of the horse an acted irrationally an unprofessional to jf in fact that is what happens an not just a comment to which you made out of hope that the BBB would favor your irroneous complaint. being nearly 30 years in business youll have issue arise an I felt something was wrong that why I kept asking after the stop payment you made what going on to talk to me so that wouldn't happen we are very knowledgeable an transparent about everything we were the best option for your needed service you should of been the same with us an told us what made you weary N we could jf sat down had this conversation to which I could prove provide and show you via state record if the multiple container etc mention. above an any proceeding that were infact us to which none had the out come by a judge or peers ruling of your comment to which third are no ruling Bout this company to such . thiers two side to every story . you should of been honest and this could have been handled but if you have to seek mentor advice your obviously new to the flipping business an this is a lesson that cost you a cancellation fee some companies charge a restocking fee when order something the. don't want it similar situation in this case you can't expect us to absorb you lack of proper industry etiquette an services an time rendered in a no monies dues. file .it cost time to an money doing what we did an having to scramble to fill a 4 mo void by no means by us.
  in ref to this u only receive from the bbb one letter no email or previous letter was received I don't know how that came about this letter I just received today an bbb sent me a customer work request for a lead just 2 days ago to which I addressed a concern in notifications of. so I am answering while in my car due to the deadline. so when j get abck later or tomorrow i will be uploading my. bank record showing successful deposit N that mid mo bank acting in miss ***** request pulled the funds. the endorsement is frjvkihs reason to which is not true I am a llc N have papers with my bank filed an I can sign my company name or my name I a.. single member LLC to which for banking I have never had this Made a issue if brought up ever it's hogwash as her bank cleared both checks an funds deposited if what I say isn't fact we would nt be having this talk . an lastly I will send the card if the mid mo rep whom gave the advice an I was opening account at mid mo bank to have. easier financial situation as all digital banking is sorts new n doesn't have a brick an mortor building an I wanted to aleviate any worries of monies for thjs project an for tax purposes for such a big money project. everything we have done is been on the up an up But not from you or your bank divulging private info about another customer which js a no no an will be Addressed with them. 150o was your fee your were sent a invoice to such an i forgave the difference . if you should want to embark on that project we hold no ill will an would entertain you as a customer we felt we had a good thing building an had a good repoir we felt blindsided an with the above this could if been easily handled an your project would be well underway . but no we are not absorbing this we would allow 1321 to be used as a in house credit for that project if you choose to . we have akkt we could teach an we are the area one if if not the best whole house flip contractors I would bet the farm on that.
  respectfully
  ******* ******* owner

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