ComplaintsforEndocrine Wellness of MO
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Complaint Details
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Initial Complaint
08/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I called ahead to see if they provided the kind of services I wanted - diet based, nutrition balance, no supplement. When I got there they bait and switched me. It turned into a sales pitch for supplements. I want my bill forgiven. I'm not paying for this.Business response
09/15/2023
Before scheduling, Ms. ****** was told in two separate conversations with my office staff, what to expect during our introductory consultation, which is called the See If We Fit consult, and of it’s fee of $50. My approach to functional wellness was explained and she was told I use whole food supplements and herbal therapy. It was also explained to Ms. ******, this consultation was her opportunity to discuss her health concerns, and see what I could do to help and how I would approach her case. At no point during her consult were specific supplements suggested, nor was she asked to buy anything from me. When she informed me she was not interested in using supplements and only looking for dietary changes and suggestions, I explained that was not my focus and offered to refer her to a dietitian. After her consultation, which was 40 minutes long and done via Zoom, my office manager called her to get payment. Ms. ****** became belligerent, cursed at my office manager, and refused to pay the bill. Her $50 bill for the consultation was forgiven after that due to our desire to sever communication.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.