Additional Information for GigSalad LLC

• MAS Holdings Group LLC
• Book the Best LLC
• The Gig Bureau

• Mr. Mark Steiner, Owner
• Mr. Steve Tetrault, Vice President
• Mrs. Megan Price, Director of Customer Relations

Principal

• Mr. Mark Steiner, Owner
• Mrs. Megan Price, Director of Customer Relations

Customer Contact

• Mrs. Megan Price, Director of Customer Relations

• AK
• AL
• AR
• AS
• AZ
• CA
• CO
• CT
• DC
• DE
• FL
• GA
• GU
• HI
• IA
• ID
• IL
• IN
• KS
• KY
• LA
• MA
• MD
• ME
• MI
• MN
• MO
• MS
• MT
• NC
• ND
• NE
• NH
• NJ
• NM
• NV
• NY
• OH
• OK
• OR
• PA
• PR
• RI
• SC
• SD
• TN
• TX
• UT
• VA
• VI
• VT
• WA
• WI
• WV
• WY

• Collecting payments for gigs
  When an event planner accepts your quote, they will make a full payment of both the deposit and balance in one transaction at the time of booking. We'll process the payment and send you the deposit in advance and the balance one business day after the event. This provides the event planner with a safe and secure way to book you for their event and guarantees you get paid all the funds that are owed to you. 
  IN THIS ARTICLE:
  Your payout options
  Time frames for receiving payouts
  Limitations for Canadian members
  Setting up your payout info
  Payout options
  Note: It's important to remember that once the client submits payment to GigSalad, you are booked. If the event occurs before you have received your deposit from GigSalad, you are still obligated to honor that booking and perform the event. If the client has already paid us, we can guarantee that you will receive both the deposit and the final balance.
  Direct deposit
  This is the easiest and fastest option. Provide us with your banking information (account & routing numbers), and we'll send your money directly to your bank account.
  Note: In April 2016, we switched payment processors to reduce the payout time. If you signed up for direct deposits prior to April 2016 and have not yet updated your payout info, be sure to do this so you can get paid faster! 
  PayPal
  In order to be paid via PayPal, you must have an account already established with PayPal. If you do, just provide us with the email address for your account and we'll send your money there. 
  Did you know? PayPal charges a small fee to collect payments for goods & services through their platform. However, GigSalad is footing the bill, so you will receive your full payment, without any additional PayPal fees!
  Check
  With the introduction of the direct deposit option, we are no longer offering checks as a payout option. For the foreseeable future, we will honor this payout option if you already had it prior to the discontinuation. If you change over to direct deposit or PayPal, you will not be able to return to check payments.
  Attention Canadian members: 
  Because GigSalad operates in the United States, there are a few limitations when it comes to paying our members in Canada. At this time, you will not be able to receive payouts via direct deposit. However, you will still be given the option to receive payments via check. You may also use PayPal, but unfortunately, we cannot process these in the same way we do for our U.S. members, so the additional PayPal fees will still apply. We are hard at work to overcome these limitations and will be sure to notify our Canadian users when these things change.
  Payout time frames
  We collect full payment from the client at the time of booking, and we'll disperse those payments to you in two separate payouts. When you receive these payouts will be determined by both your cancellation policy and the payout method you've chosen.
  Deposits
  If you offer a non-refundable deposit, we will send the money as soon as we've processed the payment.
  Direct deposit: The deposit will be in your bank account 2 business days after the client accepts your quote and makes a payment.
  PayPal: The deposit will be in your PayPal account 3-4 business days after the client accepts your quote and makes a payment. We have a small processing time for PayPal payments so that we can ensure the money successfully lands in our account before we send it to you.
  Check: The deposit will arrive in the mail 10-12 business days after the client accepts your quote and makes a payment. The time frame for this payout method is longer because it includes time for both processing and mail delivery. If you want to get your payments faster, we strongly recommend switching to direct deposit or PayPal.
  If you offer a refundable deposit, we will hold this payment until the end of your cancellation window. For example, if you state in your cancellation policy that a client may cancel at least 14 days before the event and receive a refund of the deposit, we will not send your deposit until 13 days before the event.
  Direct deposit: The deposit will be in your bank account 1 business day after we've sent the payment.
  PayPal: The deposit will be in your PayPal account immediately after we've sent the payment.
  Check: The deposit may take up to 7-9 days to arrive in the mail, depending on the speed of the postal service.
  Balances
  Balance payments will be sent one full business day after the event is over. If your event takes place after 5pm Sunday-Thursday, payment won't be sent until two days after in order to give you or your client a chance to report any problems. (Example: Your event is on a Wednesday at 7pm. We will send the balance to you Friday morning.)
  Direct deposit: The balance will be in your bank account 1 business day after we've sent the payment.
  PayPal: The balance will be in your PayPal account immediately after we've sent the payment.
  Check: The balance may take up to 7-9 days to arrive in the mail, depending on the speed of the postal service.
  
  Setting up your payout info
  You must provide your payout info before you'll be able to send your first quote through our booking platform. To choose your payout preference:
  1
  Log in to your control panel and go to Account.
  2
  Select Payout Info from the menu.
  3
  Select a payout method and provide the required information.
  4
  Click Update Payout Info.
  If you've not added your payout info prior to sending your first quote, you'll be prompted to do so before you can proceed. Once you've added the info, you won't be asked to provide it again. If you need to change your payout details or switch your payout option, you can do so at any time by going through the steps listed above.
  Note to free members: If you have a free membership, you must complete bookings through our platform and therefore we require that you provide payout info before accessing leads. When you receive your first lead, you will see a prompt and be directed to the Payout Info page.
  
  IMPORTANT: GigSalad reserves the right to hold payments if a member has a history of suspect activity (such as not showing up for gigs or repeated cancellations) or if we determine that a booking is high-risk for fraud. We may also request that deposit and/or balance payments be returned to us if you fail to honor a booking agreement or we determine you've violated our Terms of Use. A failure to return payments when requested could result in your account being permanently removed from GigSalad.

• Understanding cancellation policies and refunds
  When you book on GigSalad, confirming an agreement and paying vendors is easy. We collect the vendor's total booking price in one payment, and if the vendor requests a deposit out of that total, we'll send it to them before the event. The balance payment is held by GigSalad and sent one business day after your event. If you need to cancel a booking, your refund will be determined by the cancellation policy included in the booking agreement for your event.
  Cancellation policies
  Each vendor sets their own cancellation policy per booking. They will select their preferences for both the deposit and the balance payment.
  Here is an example of one possible cancellation policy:
  
  In this example, both the deposit and balance payments are refundable depending on when you cancel the event. If you canceled this event 15 days before the event, you'd receive a full refund of both the deposit and the balance. If you canceled 10 days before the event, you would only receive a refund of the balance payment. If you canceled 1 day before the event, no refund would be issued. 
  All refundable payments will have a specific cancellation window like in the scenario above. Some vendors may opt for an always-refundable deposit or balance payment, which means you can cancel at any time and receive a refund for that particular payment. Vendors may also choose non-refundable payments, in which case regardless of when you canceled, no refund would be given.
  Refunds
  In order to receive a refund, you must cancel your event through GigSalad. When you cancel, you'll be given a summary of the cancellation policy and the payments you will be refunded. Once we've confirmed your cancellation, we will issue the refund to the credit card that was used for payment. This process could take 1-2 business days. Once the refund is issued, it may take up to 3-5 business days to post to your account.
  If the cancellation policy states that no refund is owed, GigSalad will not be able to return any payments to you directly. However, you are welcome to discuss the issue with the vendor to see if they'd be willing to work with you to reschedule their services or give you a partial refund. If they agree to a partial refund, that should be arranged directly between you and the vendor.
  Where to find the cancellation policy
  When you get a new quote, there will be a link included that says "View cancellation policy." This will open a dialogue box that explains the refund policy for both the deposit payment and balance payment. When you click Book Now to proceed to the checkout page, you can review the terms again in the event summary above the price breakdown if needed. Once you've booked the event, you can always reference the cancellation policy in your agreement, which you can get to by clicking "View/Print."
  
  Vendor cancellations
  The cancellation policies mentioned above will only be applicable if you cancel your event. If the vendor cancels the agreement, you are covered by our Worry-Free Guarantee. You will receive a full refund of your payment, and we'll also do everything we can to help you find a replacement for your event. 

• Twitter
• Facebook
• Instagram