ComplaintsforRace Brothers Farm & Home Supply

• Initial Complaint

  03/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  3-24-23 I paid like almost 8 dollars I picked up some chainsaws for my boss and did everything the correct way and they called today and said I never paid and I did they messed up and didn't charge the correct amount and I asked them was they sure it was the correct amount she said yes now they are saying it's my fault I feel like it's the company fault I did my part it's was around 5:30 pm yesterday at the ******** ******** ******** 

  

  Business response

  03/27/2023

  First, let me explain how we process service orders thru our POS system. The document number is entered in our POS system preceded by an astrisk to recall the repair document and then the document is invoiced.

  On 03/24/2023 the customer gave our cashier three numbers that had been sent from the repair department to identify the three repair orders for the three chain saws. She approached our newest cashier that has been with us for one week to process the sale. The cashier failed to put the astrik in front of the service order number, so, instead of bringing up the service order document the POS system registered the number as a 2 3/8" Chain Link Brace Band for $1.39 each. If you look at the receipt you will find 3 seperate entries for these brace bands which should  have been purchase orders in the amounts of 57.16, 57.16 and 49.37. Again, if you check the receipt attached you will find the receipt for 3 brace bands and a 20oz Sprite for a total of $6.46 which was paid in cash.

  On Saturday morning our service writer finds the saws gone but the service orders not cleared, so she contacted Mr ****** inquiring about the units. She tries to bring up a sales transaction but with no other information to go on is unable to determine what has been transpired. 

  I received the complaint on Sunday evening 03/26/2023 thru email communication.

  On Monday morning 03/27/2023 i viewed video and spoke with employees to determine what may have happened. By backtracking and finding what the customer was wearing when the saws were loaded in a white ford I was able to find the customer at the POS station. The only way I could retreive the transaction was verifying sales on the 20 oz Sprite, that is when it was determined the three brace bands were representing the three service orders. That is why the service writer could not verify a payment toward the service orders.

  We have contacted Mr ******* and will work with him on an accepable resolution. This was an error and nothing more. The equipment is gone, so it will be determined by Mr ******, the owner of the equipment, to decide if he will make a good faith payment on the remaining balance owed to us of $157.25 for repairs on the three chainsaws.

  I can be reached at ******************* if any further information is needed.

   

   

  

  Business response

  03/27/2023

  First, let me explain how we process service orders thru our POS system. The document number is entered in our POS system preceded by an astrisk to recall the repair document and then the document is invoiced.

  On 03/24/2023 the customer gave our cashier three numbers that had been sent from the repair department to identify the three repair orders for the three chain saws. She approached our newest cashier that has been with us for one week to process the sale. The cashier failed to put the astrik in front of the service order number, so, instead of bringing up the service order document the POS system registered the number as a 2 3/8" Chain Link Brace Band for $1.39 each. If you look at the receipt you will find 3 seperate entries for these brace bands which should  have been purchase orders in the amounts of 57.16, 57.16 and 49.37. Again, if you check the receipt attached you will find the receipt for 3 brace bands and a 20oz Sprite for a total of $6.46 which was paid in cash.

  On Saturday morning our service writer finds the saws gone but the service orders not cleared, so she contacted Mr ****** inquiring about the units. She tries to bring up a sales transaction but with no other information to go on is unable to determine what has been transpired. 

  I received the complaint on Sunday evening 03/26/2023 thru email communication.

  On Monday morning 03/27/2023 i viewed video and spoke with employees to determine what may have happened. By backtracking and finding what the customer was wearing when the saws were loaded in a white ford I was able to find the customer at the POS station. The only way I could retreive the transaction was verifying sales on the 20 oz Sprite, that is when it was determined the three brace bands were representing the three service orders. That is why the service writer could not verify a payment toward the service orders.

  We have contacted Mr ******* and will work with him on an accepable resolution. This was an error and nothing more. The equipment is gone, so it will be determined by Mr ******, the owner of the equipment, to decide if he will make a good faith payment on the remaining balance owed to us of $157.25 for repairs on the three chainsaws.

  I can be reached at ******************* if any further information is needed.

   

   

  Customer response

  03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

  Customer response

  03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

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