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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered on Feb 16th and received tracking information on Feb 23rd. The product has never arrived and can be shown with the tracking information the company sent me (1ZAV83490392659833) *** tracking number still shows as label created. I have made numerous attempts at contacting the customer support line through phone and email. I have also tried to file a claim through the company and still never got any reply. Attached is just one day worth of attempts to contact the company with no answer.Business response
04/16/2024
We have called and also emailed the customer today. I have included a copy of the email that was sent to the ************** the new tracking number for the merchandise.Customer response
04/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.