ComplaintsforHarter House
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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We have purchased produce items on multiple occasions in the last 4 months from the ********** **** Harter house, and we have had lettuce that was black inside and rotten two times, and we have had potatoes that the cashier caught one time telling us they were rotten, get another bag, and then last week we purchased another bag of golden potatoes and two days later they had a white mold on them. The produce is not stored properly or checked at all. We have complained to the store, they advise that they were having produce issues the first time, the 2nd time it was produce issues and this time I was told it was not their fault and they would let the produce manager know. I advised them I want to talk with someone, this is bad and they need a new manager or someone needs to be trained. If it is a supply issue, you have to change, you cannot give out rotten produce and not care to customers, you are going to cause someone to get very sick and I will give a copy of this to the news agencies if it happens. You need to take responsibility for this, correct it. If you cannot provide proper safe food, fire from the top down and find someone who can. Call me please, I want to discuss this, and better yet, have the CEO go to the store and let customers pull out the rotten produce and let that CEO take it home to eat. This is beyond tolerableBusiness response
10/01/2023
Dear, ******
Thank you for your correspondence.
I am very sorry for your recent purchases that were unsatisfactory.
We take product quality very seriously.
We will always refund or replace any product that is not of good quality.
Your complaints have been shared with the store management and ownership.
I hope you see improved product quality in the future.Sincerely,
******* ********
Customer response
10/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.