Business ProfileforMercy Hospital

The sleep center at Mercy in Springfield, ** is the most unprofessional medical department I have ever had the displeasure of dealing with in my entire life. I went in Feb for a take home sleep study that came back with no so great results. Prior I was told that if results were not favorable an additional study would be needed. I was told I had to wait for a CPAP or ACPAP machine until later. After receiving the results I had no follow up with the Dr. ** one reached out to go over the results at ANY TIME EVER. This was concerning as I looked up the values on my results and had to ****** them to understand where I stood. I was shocked to see that my results where VERY bad. Similar patients where being rushed to follow up appointments and treatment. So I called the sleep center said I got my results and scheduled my own titrating sleep study. I was told the soonest would be 4 months out and that due to my results they would put me on the call list for the next available study opening. 2 weeks before my sleep study appointment I get a message on MyMercy app to let me know my test has been denied by Healthy Blue. I call in to the center leave a message and 5 days later I finally get a call from the sleep center first time in 4 months. The explain how my Dr. no longer works there and the director looked over my test and I should be good with an ACPAP what company would I like to work with etc. Why is some director I have never met making life choices for me? I was never asked if I wanted to pay out of pocket. I was never consulted EVER. I went into this knowing I have a sleep disorder when I took a sleep study 15 years ago and went in recently to SEEK HELP WITH THE MATTER. I just want this to be taken seriously it's my life and the quality of it.Healthy blue has no record of this request they would really like to know the **** for this. They have not denied anything. Mercy is not running a smooth operation. The staff at the sleep center are terrible. STAY AWAY!