Business ProfileforQdoba Mexican Grill

I ordered a *********** mini bowl at 8pm on Saturday night. I noticed the steak was gone and asked if I could substitute chicken. He said "yes" He types the total for the mini bowl into the system but I call out "that's not all, I want to add on to that order." He comes back, and I start my burrito order. He ran out of rice and asked if I wanted to sub that too. I said "no, that's fine, just skip it." I then asked for queso and he said, "we don't have that and it'll take 30min to make." I said okay...and asked for cilantro. He said "we don't have that either." At this point, I said, "Sorry. I know we're halfway through building this burrito, but considering you're missing most of the ingredients, I don't want it anymore." The manager says "so just [the bowl] then?" I say yes, and he says "your total is $8.41" then I put my card in to see the total suddenly change to $12.16. I look at my receipt and notice a $3.85 charge for chicken. I asked why he charged me extra for chicken. He said, "it's policy." I said, " no, I substituted chicken in place of steak. This total makes it look like I ordered steak, shrimp AND chicken. That's what this charge means. It's charging for items I don't have." He says, "well, you saved money though. It's cheaper than what your total would have been." I said, "No it's not. A mini bowl is $7.35 This bowl is the price of a full bowl without nearly the same amount of product as a full bowl. How is that cheaper?" He says, "It's still cheaper than what your order was going to be." Meaning the discarded burrito I didn't end up ordering. He was mad that I wasted half a burrito, so he got me to pay for it. I said I'd be speaking with his manager, to which he said "I am the manager " so I said "I'll be speaking to your franchise owner then." To which he replied, "I'll speak to them myself!" I say, "no you won't because you can't even properly manage a kitchen." And walked out.